SSAB · 3 months ago
CIS Deskside Support Analyst -Temporary Assignment
Montpelier, 1770 Bill Sharp Blvd, Muscatine, Iowa, United States of America
Full-time
Onsite
Mid LevelSSAB is one of the largest North American producers of steel plate and coil, serving various industrial markets. The Deskside Support IT Analyst position is responsible for ensuring proper computer operation for end users by resolving help requests, providing executive support, and collaborating with server and network teams.
ManufacturingMiningProduct Management
Responsibilities
Image PCs with standard image from SCCM server
Perform break/fix on desktops, laptops, printers, touchscreen computers
Provide high level support for network and server team
Build and work within a high performing team environment
Lead smaller projects with minimal supervision
Collaborate within and outside of immediate project work groups such as IT Operations and business users to resolve issues and complete project tasks
Maintain keen attention to detail with regard to leased asset locations, return dates, and refresh
Drive IT team initiatives toward continuous improvement
Provide new contributions and updates to existing knowledge base
Evaluate documented resolutions and analyze trends to determine methods for preventing recurring issues
Alert management to emerging trends in incident occurrences
Deploy pre-packaged software as needed using automated deployment tools
Assist in software releases and rollouts according to change management best practices
Provide support to network team as needed
Escalate issues as needed to other support groups
Provide exceptional customer service
Provide remote technical support via remote access tools
Create user account provisioning (user account setups, directory permissions, application access) of new and existing users
Maintain excellent communication with end-users, service managers, and other team members
Configure new laptops and workstations using automated tools
Provide support on conference room technologies
Provide support on telecommunications technologies
Escalate incidents with accurate documentation to suitable technician or vendor as required
Record, track, and document service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken through final resolution
Use remote tools and diagnostic utilities to aid in troubleshooting
Research solutions through internal and external knowledgebase as needed
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Test fixes to ensure problems are adequately resolved
Develop help sheets and FAQ lists for end users
Contribute to technician knowledge base and training as needed
Reinforce SLAs to manage end-user expectations
Provide suggestions for continual improvement
Qualification
Required
Exceptional written and oral communication skills and interpersonal skills with a focus on rapport building, listening, and questioning skills
Strong documentation skills and fluent English
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation and experience working in a team-oriented, collaborative environment
Ability to conduct research into a wide range of computing issues
Ability to absorb and retain information quickly
Highly self-motivated and directed
Ability to present ideas in user-friendly, business-friendly, and technical language
Bachelor's degree in computer science, mathematics, engineering, or business administration with emphasis in computer-related courses or equivalent work experience
Preferred
Steel/metal industry or other manufacturing enterprise and/or similar product development and support experience
Applicable professional certifications
Benefits
Comprehensive benefit program designed to keep employees and their families healthy and secure
Company
SSAB
SSAB is a global, highly specialized steel company that focuses on close and long-term customer collaboration.
Founded in 1978
10001+ employees
H1B Sponsorship
SSAB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4.04BKey Investors
RiksgäldenEurope’s Just Transition FundUS Department of Energy
2025-11-07Post Ipo Debt· $293.82M
2025-04-29Post Ipo Debt· $3.11B
2024-12-05Grant· $133.61M
Leadership Team
Johnny Sjöström
President & Chief Executive Officer
Maria Langberg
Executive Vice President and Head of People, Culture & Sustainability
Recent News
2026-01-05
Morningstar.com
2026-01-03
Corridor Business Journal
2025-12-18
Company data provided by crunchbase