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NJI · 3 months ago

Client Services Manager

NJI Media LLC

Full-time

Hybrid

Entry, Mid Level

2+ years exp

NJI is a creative and strategically disciplined agency with offices in multiple locations, including Washington, D.C. They are seeking a Client Services Manager to support a global client portfolio, drive projects forward, and ensure successful outcomes. The ideal candidate will demonstrate strong project management skills and emotional intelligence while collaborating with clients and internal teams.

AdvertisingDigital MarketingMarketingSocial MediaWeb Design

Growth Opportunities

No H1B

Responsibilities

Support and, when needed, lead business development, client initiatives, and project-based work, ensuring smooth cross-functional workflows

Serve as a strategic point of contact for clients, partners, and vendors, providing premium customer service and timely responsiveness

Collaboratively thoughtfully to develop strategic plans, concepts, and actionable recommendations for assigned projects and clients

Communicate effectively–both verbally and in writing–to deliver insights on digital and creative strategies, along with other client-oriented tasks

Manage project timelines, budgets, and scopes, proactively addressing challenges, identifying solutions, and handling revisions

Support weekly portfolio team meetings, including agenda preparation, information gathering, note-taking, and action item follow-ups

Ensure alignment across internal teams by communicating project goals, deliverables, and updates

Contribute to ongoing improvements in project management processes

Utilize the ClickUp project management system for all portfolio-related tasks

Qualification

Client managementProject managementStrategic planningCross-functional collaborationClickUp proficiencyEffective communicationEmotional intelligenceCreative problem-solving

Required

2+ years of client-facing experience working at the crossroads of communications, design, and creative services. Must include previous account management experience at an agency

Must be able to work across a number of projects, workflows, and teams to respond to ever-changing client needs and deadlines

A proven track record of developing strategic plans to benefit the client

A sense of humor and a love of tacos, pandas and the occasional dog