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Planet Fitness · 3 months ago

Member Service Representative -Overnight

Gloucester, VA 23061

Full-time

Onsite

New Grad, Entry Level

$12/hr - $12/hr

Planet Fitness is a rapidly growing franchise group that emphasizes creating a positive member experience. They are seeking a Member Service Representative to provide exceptional customer service, assist with member account management, and maintain cleanliness in the facility.

FitnessHealth CareTrainingWellness

Responsibilities

Provide an exceptional customer service experience

Check members into the system

Take prospective members on tours then assist them with the new account sign-up process

Facilitate needed updates to member’s accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed

Detailed cleaning in all areas of the facility

Qualification

Customer service skillsPunctualityDiplomacy in interactionsPositive mental attitudeReliability

Required

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

People with positive mental attitudes excel here!

Punctuality and reliability is a must

Demonstrate diplomacy in all interactions while using appropriate behavior and language

High School diploma/GED equivalent required

Must be 18 years of age or older