CommerceIQ · 4 months ago
Product Success Manager - U.S. East Coast
New York, NY
Full-time
Hybrid
Mid, Senior Level
$94K/yr - $150K/yr
4+ years expCommerceIQ is a leading AI-powered digital commerce platform revolutionizing online sales for brands. The Product Success Manager will act as a consultative partner, leveraging technical expertise to drive customer adoption of the CommerceIQ platform and ensure clients realize the value of their investment.
AnalyticsE-CommerceE-Commerce PlatformsInternetMachine LearningRetailSaaSSoftware
Responsibilities
Lead technical discovery processes to understand data flows, integration requirements, and operational needs, translating these into effective product configurations and workflows
Act as a platform subject matter expert, providing support for complex inquiries (level 200–300) and hands-on configuration of key features and modules
Provide consultation on best practices for utilizing CommerceIQ data models and dashboards, guiding customers in interpreting platform insights to inform strategic commercial decisions
Partner closely with customer contacts and internal technical teams (Product, Engineering) to understand customer concerns and issues, and identify trends and priorities for unlocking best in class enablement
Help customers harness CommerceIQ's AI capabilities to drive efficiency, improve execution, and scale their retail media and ecommerce strategies
Serve as an internal ecommerce expert for strategy and product development AI initiatives
Collaborate with internal teams (Customer Success, Onboarding, Product, Insights) to operationalize workflows that contribute to measurable business outcomes
Configure key components of the platform to support adoption and value delivery, including: Data ingestion, metric creation, report and dashboard setup, basic context engineering and AI agent setup - this is a crucial part of the work you'll do
Deliver customized, persona-specific onboarding and enablement sessions for diverse set of commercial and operational teams
Qualification
Required
Bachelor's degree required
4-8 years of experience in solution consulting, pre-sales engineering, or technical account management within a SaaS/analytics environment is required
Proficiency in navigating and configuring enterprise platforms, ideally with exposure to retail media, eCommerce analytics, pricing systems, or CPG/retail data workflows
Hands-on experience with configuring data pipelines, metrics, reports, or automated workflows within a SaaS platform
Ability to design and deliver impactful, customer-specific training programs and documentation
Comfort engaging with both technical and business stakeholders to align platform usage with commercial objectives
Exceptional ability to build trusted, consultative relationships with senior business and technical stakeholders
Strong commercial acumen and understanding of operational workflows within CPG, retail, or eCommerce environments
Excellent communication and storytelling skills, with the ability to translate technical concepts into actionable business value
Experience in driving adoption and change management across cross-functional customer teams
A proactive, outcome-oriented mindset, focused on enabling customer success and value realization at scale
Preferred
Advanced degree is a plus
Familiarity with low-code tools to configure AI-driven workflows or agents and data interpretation, SQL, dashboards, or Business Intelligence (BI) tools (e.g., Looker, Tableau)
Experience working with AI-driven platforms or products, including the ability to translate AI capabilities into actionable customer use cases and measurable business outcomes
Benefits
Comprehensive medical, vision, and dental coverage
A 401(k)-retirement plan
Short & long-term disability insurance
Life insurance
Paid parental leave
Monthly reimbursements for gym, phone, and internet
10+ paid company holidays in each calendar year
Quarterly Global Recharge Fridays
Unlimited PTO
Company
CommerceIQ
CommerceIQ is an omnichannel management platform that helps large brands use machine learning and automation to increase e-commerce sales.
201-500 employees
H1B Sponsorship
CommerceIQ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$195.5MKey Investors
SoftBank Vision FundInsight PartnersShasta Ventures
2022-03-21Series D· $115M
2021-06-22Series C· $60M
2016-01-14Series B· $12M
Leadership Team
Guru Hariharan
CEO & Founder
Recent News
2025-08-14
Company data provided by crunchbase