Representative, Customer Care jobs in United States
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Circle · 3 months ago

Representative, Customer Care

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$48K/yr - $66K/yr
date1+ years exp

Circle is a financial technology company focused on creating an inclusive financial future. The role involves engaging with customers to resolve issues, crafting tailored communications, and collaborating with various teams to enhance customer experience while managing multiple priorities.

BankingBlockchainCryptocurrencyFinancial Services

Responsibilities

Engage with customers to resolve issues that come through as support tickets to our team
Craft well written, tailored communications to help customers resolve their issues
Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems
Serve as a trusted advisor with an open, caring and approachable style of working
Manage multiple competing priorities to achieve results for every customer
Proactively identify opportunities to develop solutions that help the team achieve our goals

Qualification

Writing skillsCustomer experience focusData analytics toolsFinancial servicesMultilingual skillsSlackApple MacOSGSuiteGenerative AI familiarity

Required

1+ year of relevant experience
Excellent writing skills with the ability to communicate complex problems clearly
Strong commitment to customer experience and continuous personal skills refinement
Highly motivated, caring individual with a passion for learning
Core principle of sharing knowledge and assisting others in their work
Ability to manage multiple competing priorities effectively
Availability to work on weekends and holidays semi-regularly
Familiarity with generative AI models (ChatGPT, Gemini, etc.) and prompt development

Preferred

Familiarity with financial services or payments businesses
Experience with data analytics tools for troubleshooting problems
Multilingual skills
Experience/familiarity with Slack, Apple MacOS, and GSuite

Company

Circle

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Glassdoor4.1
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Circle helps businesses and developers utilize stablecoins for payments and online commerce.
dateFounded in 2013
location
New York, New York, USA
people-size1001-5000 employees
web-link
https://www.circle.com

Funding

Current Stage
Public Company
Total Funding
$2.44B
Key Investors
ARK Investment ManagementCoinbaseAlameda Research
2025-11-19Post Ipo Secondary· $17.7M
2025-08-14Post Ipo Secondary· $1.04B
2025-08-14Post Ipo Equity· $260M

Leadership Team

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Jared Favole
Chief of Staff to CEO
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Jeremy Allaire
Co-Founder, Chairman and CEO
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Recent News

Cointelegraph
​​Polygon strikes $250M deal for Coinme and Sequence in stablecoin payments push
2026-01-16
Crowdfund Insider
BitGo’s IPO Signals Maturing Crypto Landscape Amid Market Volatility
2026-01-16
PYMNTS.com
Crypto Leaders Call for Negotiations as Senate Postpones Markup of Crypto Bill
2026-01-16
Company data provided by crunchbase