Help at Home ยท 3 months ago
Client Service Supervisor
Battle Creek, MI
Full-time
Hybrid
Mid LevelHelp at Home is hiring a Client Service Supervisor! This role involves developing and monitoring care plans to ensure quality care for clients while acting as the primary liaison among various stakeholders involved in client care.
Health CareHome Health CareHospitalNursing and Residential CareTherapeutics
Responsibilities
Maintain elements of the assigned clients' files, and all related paperwork
Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records
Assigns homecare aides based on the client's overall needs and Plan of Care
Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team
Proactively communicates schedules and changes with clients, home care aides, referral sources, and management
Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties
Prepares and submits routine departmental reports as required
Records and maintains accurate documentation of the client's condition and overall service
Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships
Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents
Provides education and coaching on changes to a client's Plan of Care
Maintains positive working relationships with clients, homecare aides and referral sources
Ensures compliance with local, state and federal laws as well as with Company policies and procedures
Performs other related duties as assigned
Qualification
Required
At least 18 years of age
High school diploma or GED required
Current PPD, or Chest x-ray if applicable
Excellent organizational skills; ability to multitask and manage multiple responsibilities
Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals
Strong problem-solving skills; ability to deal with conflict in a professional manner
Ability to multitask and manage multiple responsibilities
Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner
Basic computer literacy and typing skills
Regular travel on a daily or weekly basis required, even in inclement weather
Ability to move, transport, or position up to 50 pounds
Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs
Ability to communicate effectively and clearly with others to exchange information
Preferred
Bachelor's degree preferred
Medicaid, Waiver, or Home Healthcare experience preferred
Company
Help at Home
Help At Home provides viable alternative to living in a nursing home or long-term care facility.
Founded in 1975
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-08-25Acquired
Leadership Team
Chris Hocevar
Chief Executive Officer
Ray Smithberger
Chief Operating Officer
Recent News
2025-12-11
Behavioral Health Business
2025-12-06
2025-11-19
Company data provided by crunchbase