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Planet Fitness · 3 months ago

Future Opening: Customer Services Representative

New Port Richey, FL 34654

Full-time

Onsite

New Grad, Entry Level

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. They are seeking a Member Services Representative who will be responsible for creating a positive member experience by providing exceptional customer service to members and guests, handling front desk activities, and maintaining the cleanliness of the club.

FitnessHealth CareTrainingWellness

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions

Check members into the system

New member sign-up

Take prospective members on tours

Facilitate needed updates to member’s accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed

Assist in maintaining the neatness and cleanliness of the club

Qualification

Customer service backgroundBasic computer proficiencyPassion for fitnessUpbeat attitudePunctualityExceptional customer service skillsListening skillsDiplomacy in interactionsReliabilityProblem solving

Required

High School diploma/GED equivalent required

Must be 18 years of age or older

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

Punctuality and reliability is a must

Basic computer proficiency

A passion for fitness and health

Upbeat and positive attitude!

Continual standing and walking during shift

Continual talking in person or on the phone during shift

Must be able to occasionally lift up to 50 lbs

Will occasionally encounter toxic chemicals during shift