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Planet Fitness · 3 months ago

Future Opening: Full Time Evening Shift Leader 2:00 PM - 10:00 PM

Falls Church , VA 22044

Full-time

Onsite

New Grad, Entry Level

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, and they are seeking a Full Time Evening Shift Leader to create a positive member experience. The role involves providing exceptional customer service, handling front desk activities, and assisting in maintaining the cleanliness of the club.

FitnessHealth CareTrainingWellness

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions

Check members into the system

New member sign-up

Take prospective members on tours

Facilitate needed updates to member’s accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed

Assist in maintaining the neatness and cleanliness of the club

Ability to work well individually and as part of a team

Assist management with training new hires

Clean equipment and areas of the facility

Active enforcement of all Planet Fitness Policies

Promote and sign up new members for PE@PF

Promote and sign up new members for Planet of Triumphs

Qualification

Customer serviceBasic computer proficiencyPassion for fitnessListening skillsPositive attitude

Required

Customer service background preferred

Basic computer proficiency

A passion for fitness and health

Upbeat and positive attitude!

Punctuality and reliability is a must

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

High School diploma/GED equivalent required

Must be 18 years of age or older