Privia Health · 3 months ago
Care Advice Line Health Advisor
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $20/hrPrivia Health is a technology-driven, national physician enablement company focused on optimizing physician practices and improving patient experiences. The Care Advice Line Health Advisor will provide real-time support for Care Advice Line functions, assist with patient communications, and collaborate with healthcare teams to ensure effective care coordination.
Health CareHospitalInformation TechnologyManagement Information SystemsMedicalOutpatient CareWellness
Responsibilities
Support effectively, efficiently and safely the Care Advice Line (CAL) call queue which operates after hours and 365 days/ year
Answer incoming calls promptly and according to SOP and training guidelines
Provides effective communications, written and verbal to patients, caregivers, peers and healthcare providers at all times
Accurately identifies patients, caregivers and their primary purpose and need for calling the CAL
Triages and transfers calls and cases appropriately to RNs, providers, team members and 911
Able to remain patient and polite through all call situations
Charts in the EMR and applicable applications accurately and efficiently according to national healthcare standards
Collaborate effectively with integrated care team to support care coordination for patients
Answer and resolve business office inbound calls related to population health, care coordination, or other clinical activities
Motivate patients to be proactive about their health
Provide education and assistance with patient self-management goals
Make appropriate referrals to internal care team, payer programs, community resources, home care, and disease management programs
Assist in scheduling PCP, Virtual Clinic or specialist appointments as necessary
Assist with appropriate and miscellaneous "other duties" and projects as assigned and able
The slotted shifts for this position are (EDT): Weekends, 9a-9pm, 2 weekends/ month minimum on average; Weeknights, 5pm-9pm, approximately 20 hours per week; Optional and flexible in 2, 4, 6 and 8 hour increments; Every 3rd Holiday 5pm -9pm at a minimum
Other Duties as Assigned
Qualification
Required
Support effectively, efficiently and safely the Care Advice Line (CAL) call queue which operates after hours and 365 days/ year
Answer incoming calls promptly and according to SOP and training guidelines
Provides effective communications, written and verbal to patients, caregivers, peers and healthcare providers at all times
Accurately identifies patients, caregivers and their primary purpose and need for calling the CAL
Triages and transfers calls and cases appropriately to RNs, providers, team members and 911
Able to remain patient and polite through all call situations
Charts in the EMR and applicable applications accurately and efficiently according to national healthcare standards
Collaborate effectively with integrated care team to support care coordination for patients
Answer and resolve business office inbound calls related to population health, care coordination, or other clinical activities
Motivate patients to be proactive about their health
Provide education and assistance with patient self-management goals
Make appropriate referrals to internal care team, payer programs, community resources, home care, and disease management programs
Assist in scheduling PCP, Virtual Clinic or specialist appointments as necessary
Assist with appropriate and miscellaneous 'other duties' and projects as assigned and able
The slotted shifts for this position are (EDT): Weekends, 9a-9pm, 2 weekends/ month minimum on average; Weeknights, 5pm-9pm, approximately 20 hours per week; Optional and flexible in 2, 4, 6 and 8 hour increments; Every 3rd Holiday 5pm -9pm at a minimum
Other Duties as Assigned
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed
Benefits
Medical
Dental
Vision
Life
Pet insurance
401K
Paid time off
Other wellness programs
Company
Privia Health
Privia Health is a physician enablement company that provides technology and services to optimize the healthcare delivery experience.
Founded in 2007
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$591.5MKey Investors
Goldman SachsHealth Enterprise PartnersOxeon Partners
2021-11-18Post Ipo Secondary· $174M
2021-04-29IPO
2014-09-16Private Equity· $400M
Leadership Team
David Mountcastle
Chief Financial Officer
Corey Perdue
Partner
Recent News
Privia Health Group, Inc.
2025-11-07
2025-11-07
2025-11-07
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