Service Desk Support Specialist jobs in United States
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Automated Health Systems · 3 months ago

Service Desk Support Specialist

positionTallahassee, FL
timeFull-time
remoteOnsite
seniorityEntry Level
money$19/hr - $21/hr
date1+ years exp

Automated Health Systems is seeking a Service Desk Support Specialist who will interface with internal and external business and technical staff. The role involves identifying problems, performing initial analysis, and ensuring effective communication with end-users until issues are resolved.

Call CenterDocument ManagementHealth CareHealth Insurance
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H1B Sponsor Likelynote

Responsibilities

Identify problems and perform initial analysis of situations
Forward information to the appropriate technical staff
Engage in follow-up communication with the end-user until the problem is permanently resolved
Utilize appropriate software tools to perform the job
Participate in meetings with clients, technical staff, and management when appropriate
Collect, manage, track, and report on all information pertinent to the Help Desk

Qualification

Help Desk Analyst experienceMicrosoft Office SuiteMicrosoft WindowsA+ certificationITIL certificationMicrosoft AzureAWSGenesys CloudMicrosoft Dynamics 365Microsoft Power ApplicationsAnalytical skillsITSM toolsInterpersonal skillsProblem-solving skillsOral communication skillsLearning ability

Required

associate's degree in computer or technical support
at least one year of experience as a Help Desk Analyst
Solid knowledge of client/server and networking concepts and terminology
Hands on knowledge of Microsoft Office Suite and Windows
Possesses excellent interpersonal skills
solid analytical and problem-solving skills
Ability to communicate effectively with individuals of varying knowledge and skills
Requires excellent oral communication skills
Exhibits ability to learn new skills to keep up with changing IT environment and improve the effectiveness of the Help Desk
Minimum one year experience as a Help Desk Analyst
Experience troubleshooting and resolving technical issues across multiple platforms
Familiarity with ticketing systems and IT service management (ITSM) tools
Experience with desktop software tools used in the environment, including Microsoft Windows and Microsoft Office Suite

Preferred

Knowledge of Microsoft Windows Server systems and Microsoft Exchange Server
A+ certification
Experience with Microsoft Azure
Experience with AWS
Experience with Genesys Cloud
Experience with Microsoft Dynamics 365
Experience with Microsoft Power Applications
ITIL certification or similar

Company

Automated Health Systems

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Automated Health Systems delivers document management, payment processing, call center operations and insurance services.
dateFounded in 1979
location
Pittsburgh, Pennsylvania, USA
people-size501-1000 employees
web-link
https://www.automated-health.com

H1B Sponsorship

Automated Health Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Late Stage

Recent News

Automated Health Systems
Automated Health Systems Expands Access to Public Healthcare Nationwide with Smarter Solutions
2025-04-16
Company data provided by crunchbase