Hamilton County, Ohio · 4 months ago
PC Specialist 2 (4552-07)
Cincinnati, OH
Full-time
Onsite
Entry Level
$25.90/hr - $25.90/hr
1+ years expHamilton County, Ohio is seeking a Technical Services Coordinator (PC Specialist 2) to provide specialized support for the technology that maintains reliable and secure Emergency Communications systems. The role involves coordinating technology projects, providing advanced technical support, and collaborating with vendors to ensure operational efficiency.
GovernmentNon ProfitOffice Administration
Responsibilities
Coordinates and implements technology projects: Plans, installs, tests, and deploys hardware and software across Emergency Communications sites; performs configuration and setup of servers, workstations, network devices, and related platforms; supports initiatives such as server refreshes, version upgrades, and disaster recovery site readiness; prepares schedules, documents progress, and communicates with stakeholders to minimize service disruptions
Provides advanced second-tier technical support: Resolves escalated workstation, application, cybersecurity, and network performance issues; monitors system performance to ensure availability and stability; applies troubleshooting strategies and follows security standards; provides situational guidance to PC Specialist 1 staff during deployments or incidents; supports IT team objectives with minimal oversight
Coordinates vendor support and lifecycle planning: Works with vendors for installations, service visits, and maintenance of technologies; tracks service level agreements, warranties, and inventories; collaborates with the Technical Services Manager on procurement and lifecycle management
Contributes to IT policies, documentation, and compliance: Assists in developing and maintaining technical standards, workstation security, and cybersecurity compliance; incorporates CJIS security requirements and data privacy best practices into operations; evaluates tools and makes recommendations for efficiency and security improvements; participates in department meetings and serves as a resource during technology planning discussions or public safety project coordination
Provides responsive technical service and on-call support: Responds to IT service needs across multiple locations; provides coverage during absences or urgent service demands; participates in an on-call rotation and must be able to respond to system outages during evenings, nights, weekends, or holidays
Demonstrate regular and reliable attendance
Perform other related duties as assigned
Qualification
Required
Associate degree in computer science/electronics
one (1) year of progressive experience in PC technical support
or four (4) years of progressive education and/or experience in PC technical support
demonstrated expertise with Windows operating systems, Active Directory, and the MS Office suite
Microsoft 365 Administrator and CompTIA A+ certification must be obtained within 12 months of hire
Driver's license issued by the state of residency
Must be able to maintain a flexible schedule and willing to work overtime
Must be able to respond to urgent system outages during evenings, nights, weekends, or holidays as part of an on-call rotation
Must be willing to support satellite locations
Required to carry a cell phone
Preferred
Experience coordinating IT services/projects
Experience with remote work and VPN access troubleshooting
Experience with Computer Aided Dispatch (CAD) systems, 911 Center Operations, and Land Mobile Radio (LMR) systems
Benefits
Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave.
Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option
Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!
Company
Hamilton County, Ohio
Hamilton County, Ohio is a dynamic local government dedicated to delivering the best and most responsive county services in America.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
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