Lead Customer Engineer jobs in United States
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ASAPP · 6 hours ago

Lead Customer Engineer

positionNew York, United States
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

ASAPP is dedicated to delivering the best AI-powered customer experience. The Lead Customer Engineer will drive GenerativeAgent implementations for major brands, owning the AI agent building process and collaborating with various teams to optimize customer outcomes.

Artificial Intelligence (AI)CRMCustomer ServiceEnterprise SoftwareSales Automation
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H1B Sponsor Likelynote

Responsibilities

Own customer implementations, bringing an entrepreneurial creativity and "do what it takes" urgency
Craft implementation strategy for complex enterprise environments
Build and optimize enterprise AI agents with customers—understanding their workflows, pain points, and goals
Work as strategic advisor with customer executive teams to define their AI roadmap
Run feedback loops with Engineering—influence features based on customer needs
Guide and mentor L1/L2 Customer Engineers in execution and customer thinking
Lead beta testing and drive adoption of new AI capabilities

Qualification

Generative AIAI agent designJavascript programmingEnterprise API integrationCommunication skillsTechnical leadershipRelationship buildingProblem-solvingFast-paced environment

Required

5+ years of relevant experience (product manager, consultant, founder, engineer, etc.)
Deep technical skills—able to understand and shape complex AI agent designs
Hands on programming skills, preferably in Javascript
Experience integrating with enterprise APIs (Rest APIs + JSON)
Strong communication and relationship-building skills with executive stakeholders
Comfortable working in fast-moving environments where you shape solutions and build them
Track record of driving business outcomes through technology

Preferred

Computer Science, Engineering, or Math degree—or equivalent technical experience
Experience with Generative AI, Agentic AI, or conversational AI technologies
Background in product management, engineering, or technical leadership roles
Experience integrating digital products with Telephony (Genesys, Cisco or AWS Connect)

Benefits

Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mobile phone reimbursement
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) and unlimited sick leave

Company

ASAPP

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Glassdoor3.5
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Breakthroughs are born out of research and ASAPP is advancing AI to drive greater human productivity and automating the world's workflows
dateFounded in 2014
location
New York, New York, USA
people-size201-500 employees
web-link
http://www.asapp.com

H1B Sponsorship

ASAPP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (2)
2022 (7)
2021 (14)
2020 (12)

Funding

Current Stage
Growth Stage
Total Funding
$380M
2023-06-01Secondary Market
2021-05-19Series C· $120M
2020-05-01Series B· $185M

Leadership Team

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Michael Lawder
Executive Advisor
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Recent News

Business Wire
Alvaria Marks One-Year Anniversary of the Alvaria Intelligence Platform (AIP) With Major Growth, Expanded AI Partnerships, and Accelerated Enterprise Adoption
2025-12-09
ASAPP
ASAPP Achieves AWS Agentic AI Specialization
2025-12-02
ASAPP
ASAPP Expands GenerativeAgent Platform to Redefine the Future of Customer Experience
2025-09-17
Company data provided by crunchbase