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Component Repair Technologies · 3 months ago

Customer Support Center Engineer

Mentor, OH

Full-time

Onsite

New Grad, Entry Level

Component Repair Technologies is a global leader in the aerospace MRO sector, specializing in the repair and overhaul of turbine engine components. The Customer Support Engineer is responsible for managing out-of-manual conditions (OMCs) on turbine engine components, investigating complex issues, and communicating repair paths to meet customer needs.

Information TechnologyManufacturingProduct DesignWeb Design

Comp. & Benefits

Responsibilities

Provide customer support by investigation, evaluation, and reporting Out of Manual Conditions (OMC) on various engine model components. Technical report writing will be required

Manage OMC's for assigned components by tracking, reviewing, and communicating issues to meet the customer need

Identify, communicate, and assist in solving OMC trends and repetitive processing issues that cause delays of customer components using forward planning and continuous improvement

Qualification

Engineering degreeTechnical requirements interpretationProblem solvingAccountabilityHigh ownership

Required

At least a 2-year engineering degree or a 4-year STEM degree

Prior experience using or interpreting technical requirements

Interest in engineering problem solving

Demonstrates high ownership and accountability

Benefits

CRT currently offers two excellent health care options, one being a fully funded program (no premiums for employee and family) and the other being a traditional employee premium contribution. Programs include health, vision, and dental coverages. Additional programs include short- and long-term disability and life insurance.

The company offers a 401k program with company match.

Continuing education is offered via multiple sources and opportunities with tuition reimbursement based on eligibility requirements.

Traditional paid time off (PTO) is offered via vacation days and personal days.

Multiple shift opportunities with hourly premiums for off-shifts are offered.