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GLIDEsf · 3 months ago

Family Resource Center Case Manager

San Francisco

Full-time

Onsite

Entry, Mid Level

$31/hr - $31.50/hr

2+ years exp

GLIDE is a nationally recognized center for social justice dedicated to fighting systemic injustices and transforming lives. The Family Resource Center Case Manager will provide intensive case management, family advocacy, and crisis intervention for families, while collaborating with community organizations and other GLIDE staff to support families in the Tenderloin area.

Child CareCommunitiesNon ProfitSocial Media

Responsibilities

Using their bilingual language fluency, conduct intake assessment, surveys and enrollment, collect and provide information on community resources and GLIDE services, provide advocacy and coordination to reduce barriers to services, find creative solutions to meet immediate and ongoing needs, and ensure linkage and support to promote health, recovery, and wellness for children, youth, and their families

Determine eligibility and review/assist with applications for entitled benefits and financial resources including but not limited to General Assistance, CalFresh, MediCal, Social Security Disability, emergency rental assistance, and low-cost housing programs

Develop and attend FRC outreach events and build rapport and working relationships in order to be a reliable source of information, reduce barriers to community resources, and improve awareness of GLIDE programs

Collaborates with other providers from other community agencies, Glide program staff, interns, and volunteers to ensure comprehensive and coordinated services

Facilitate and co-facilitate parent groups, specifically for expecting parents and parents with newborns

Lead and facilitate FRC’s weekly Mommy/Daddy & Me group

Deliver aforementioned services in the community, (when contracted) and school meetings

Manage documentation in a timely manner, which includes but not limited to enrollment, various assessment tools, individual/family service plans, follow-up contacts, CFS reports, program evaluations, and service entries in Salesforce and other external program databases

Participate in regular staff meetings, staff training events, supervisory meetings, accept the responsibility for aiding the development of positive team relationships as requested, and adhere to agency policies, procedures, and professional code of ethics

Qualification

Case managementTrauma-informed careBilingual in EnglishSpanishMental health knowledgeCommunity resource knowledgeCommitment to social justiceWorkshop facilitationCPRFirst AidOrganizational skillsTime managementTeam collaborationCommunication skills

Required

Must have fluency with reading and writing proficiency in English and Spanish in order to address the needs of the targeted population

Be able to grammatically correct correspondence, reports, comprehensive assessments, service plans, and progress notes in both English and Spanish

Successfully convey and obtain accurate and complete information in a respectful and caring manner, including nonverbal communication or communication with those with language barriers or disabilities

General knowledge and experience with comorbid and chronic mental health disorders from depression, anxiety, trauma, addiction, grief/loss, and psychosis

Commitment to strength-based values where all people have goals, talents, and determination within an environment of community, resources, and opportunities to support the process of recovery

Has good attention to detail, organizational skills, and time management

Knowledge of roles and responsibilities as well as your own strengths and weaknesses that support working independently and collaboratively

Demonstrates reliability, dedication, and integrity in learning, taking action, and meeting goals

Experience or ability to establish cooperative relationships with various professionals as well as formal and informal community members and resources

Ability to adapt to the cultural, familial, linguistic, political, and community context in order to better understand how cultural factors figure into risk and resilience

Adheres to laws, ethics, and values that ensures every individual receives and is provided effective and efficient care to attain or maintain wellness and recovery

Commitment to the mission, values, and philosophy of GLIDE

Bachelor's degree in psychology, social work, or other health and human services with 2+ years of sufficient relevant work and/or life experience

Experience working with children, youth and families in a community based social service agency

Possess an understanding of the client's community and a basic understanding of bio-psycho-social-spiritual and economic issues that might impact families/clients

Experience developing and leading workshops and activities for families/adults

General knowledge of current local, state and national resources, services, and benefits programs, including services and programs for families with minor children

Must have or complete CPR and First Aid Training

Must pass tuberculosis screening

Must show proof of pertussis (Tdap), influenza and MMR immunizations

Company

GLIDEsf

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives.

Founded in 1929

San Francisco, California, USA

51-200 employees