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The Venetian Resort Las Vegas · 1 day ago

Administrator II - IT Solution Front of The House (On-site/Local)

LV Metro Area

Full-time

Onsite

Senior Level

5+ years exp

The Venetian Resort Las Vegas is seeking an Administrator II – IT Solution to provide on-call and system support for applications. The role involves collaborating with business users and stakeholders to develop functional requirements, manage projects, and ensure application stability and efficiency.

Gambling & Casinos

Hiring Manager

Heidi Hernandez

Responsibilities

Provide Subject Matter Expertise for business functions or configuration of application systems environments in the VCR Application suite

Partner with the Product Management team to provide subject matter expertise for determining business requirements in order to address business opportunities or issues across business functions within The Venetian | The Palazzo functional vertical (e.g., Front-of-House)

Work with the Product Management team and vendors; actively participate in the solution phase in support of the business requirements across functional areas

Assist in providing input for project/effort modeling and sizing of solutions

Develop functional and technical specifications from the business requirements

Develop criteria for supporting developed solutions

Create solutions that will include components of systems development, process improvement, organizational change, strategic planning, or policy development

Successfully engage in multiple initiatives concurrently, including application and on-call support, minor projects, major projects, functional requirements, systems specifications and subject matter expertise

Work independently with users to define concepts under direction of Project Managers and Product Managers

Continuously build knowledge base of The Venetian | The Palazzo application suite

Provide L2 application and on-call support for The Venetian | The Palazzo application suite independently and self-directed, manage projects of short duration projects (typically 1 to 3 months)

Participate as a resource on major projects as requested

Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: business requirements, functional requirements, Use Cases

Utilize experience in using enterprise-wide requirements definition and management systems and methodologies required

Drive and collaborate with business units on their assumptions of how they will successfully execute their plans

Serve as the conduit between the voice of the customer community (internal and external customers) and the software development team through which requirements flow

Develop requirements specifications according to standard templates, using natural language

Collaborate with developers to establish the technical vision and analyze tradeoffs between usability and performance needs

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

Strong organizational skills, customer service focus, attention to detail, and process orientation

Ability to distill and present information to senior leaders

Flexibly adapt to a changing environment

Safety is an essential function of this job

Consistent and regular attendance including on-call availability on a rotational basis is an essential function of this job

Performs other related duties as assigned

Qualification

Business requirements gatheringInformation Technology experienceApplication supportAnalytical skillsProject managementCustomer service focusCommunication skillsOrganizational skillsAttention to detailFlexibility

Required

21 years of age

Proof of authorization/eligibility to work in the United States

Bachelor's degree or equivalent in relevant discipline

Must be able to obtain and maintain a Nevada Gaming Control Board registration and any other certification or license, as required by law or policy

5 years of experience in business requirements gathering and definition required

3 years of experience in Information Technology or working with Information Technology professionals

Demonstrated experience in an applicable application environment (i.e., multiple applications and their applicable interfaces e.g., financial systems suite) or expertise across functions within an applicable LVS functional vertical (FOH, BOH, Gaming, Marketing, IT)

Demonstrated experience in large major projects, with business analysis skills and the ability to forecast implications and provide consultative recommendations and solutions