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The Venetian Resort Las Vegas · 1 day ago

Manager - iSeries Power Systems (on-site/local)

LV Metro Area

Full-time

Onsite

Mid, Senior Level

5+ years exp

The Venetian Resort Las Vegas is seeking an iSeries Manager to oversee the planning, design, implementation, administration, and support of all iSeries systems. The role involves leading a team of iSeries Engineers, managing incident resolutions, and ensuring adherence to IT quality and security standards.

Gambling & Casinos

Hiring Manager

Heidi Hernandez

Responsibilities

Leads a team of iSeries Engineers

Providing support for escalated technical issues

Interacts with other IT Managers and technical staff to participate in incident management processes as well as communication of service status related to his/her area of responsibility

Plan, design, implement, lead, and coordinate iSeries system support-related activities

Provide administrative direction for daily operations

Ensure proper communication and quick incident resolution, as an IT Crisis Manager

Identify and implement new concepts and technologies to solve business issues

Supervise and direct day-to-day operations and provide technical support to members of the support teams including training staff on new systems

Mentor, coach, and lead staff; create work assignments; establish priorities; monitor, review, and supervise completion of assignments on time; develop professional growth opportunities; conduct performance evaluations and initiate corrective actions as well as hiring, termination, training and succession planning processes

Oversee scheduling, prioritization, and timely completion of service calls, work orders, and projects and coordinate/escalate support issues with other IT support teams

Provide data and reporting of Key Performance Indicators and trends to IT Department and others as needed

Ensure adherence to IT systems quality and security standards

Develop and maintain 'Service and Business Level Agreements' to set expectations and measure performance

Responsible for iSeries security management

Maintain centralized policy and procedures documentation and process, monitor and facilitate documentation of new changes to policies and procedures

Coordinate and engage in ongoing professional development activities for the business

Documentation/Knowledgebase Development:

Assist management team with creating and writing SOPs, Standards and Work Instructions

Project Management:

Point of contact for project teams

Identify opportunities for greater efficiency and areas to improve performance, policies, programs and organizational performance

Operations Support:

Maintenance, design, performance, reporting and administration for iSeries systems

Communicate effectively with executive staff, department heads, management and team leaders within the department

Manage prioritization of workload, projects and requests for all iSeries Team Members

Delegate tasks and projects based on rapidly shifting priorities

Safety is an essential function of this job

Consistent and regular attendance is an essential function of this job

Performs other related duties as assigned

Qualification

ISeries technologiesHigh availability toolsTeam managementDNSDHCPTCP/IPITIL certificationAnalytical skillsCritical thinkingProblem-solvingOrganizational skillsInterpersonal skills

Required

21+ years of age

Proof of authorization/eligibility to work in the United States

Bachelor's degree preferred or equivalent work experience

Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, and any other certification or license, as required by law or policy

5+ years' experience managing technical teams in a challenging, result-oriented environment

Solid foundation in iSeries technologies

Practical knowledge in widely used services and protocols such as DNS, DHCP, and TCP/IP

Experience supporting multiple iSeries systems in an enterprise level environment

Hands-on experience with high availability / replication tools (iTERA, etc.)

General understanding of infrastructure components; LAN/WAN devices, UPS systems, power

ITIL certification strongly desired

Critical thinking, analytical and problem-solving skills with demonstrated success in diagnosis and resolution of complex issues, process improvement & standardization

Strong organizational skills and ability to multitask in a fast-paced environment

Capable of working independently and creatively solving technical or process related problems

Proven experience in team development; coaching, mentoring and leadership

Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards

Maintain consistent adherence to The Venetian Resort's Unmatched Guest Service Standards

Work varied shifts, including weekends and holidays

Must be able to lift or carry up to 25 pounds, unassisted, in the performance of specific tasks, as assigned

Physically access all areas of the property with or without a reasonable accommodation

Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts

Interact appropriately and effectively with guests, management, other team members, and outside contacts

Work in a fast-paced, results-oriented and ever-changing environment

Maintain proper mental attitude while dealing effectively with guests, management, team members, and outside contacts

Must be able to withstand prolonged walking, standing, stretching, bending, kneeling without restriction for prolonged periods of time, work indoors and be exposed to various environmental factors, such as, but not limited to CRT fatigue, noise, dust, cigarette smoke