Queens University of Charlotte · 3 months ago
Director, Enrollment Operations
Charlotte, NC
Full-time
Onsite
Lead/Staff, Director/Executive
$85K/yr - $95K/yr
5+ years expQueens University of Charlotte is a nationally recognized institution focused on providing transformative educational experiences. They are seeking a Director of Enrollment Operations to oversee undergraduate and graduate admissions enrollment systems, manage the Slate CRM, and lead a team in enhancing enrollment technology and processes.
Career PlanningHigher EducationTraining
Responsibilities
Oversee the technical and operational infrastructure of the admissions process, ensuring seamless functionality of Slate CRM to support undergraduate and graduate enrollment marketing, recruitment, application processing, and decision release in order to meet enrollment goals
Design and maintain workflows for application review, decision release, and data synchronization with institutional systems like PowerFAIDS, Jenzabar, ARMS, etc
Manage day-to-day operations, including communication campaigns, event management, form development, data uploads, and routine system maintenance, while establishing protocols to uphold data quality and integrity
Surface key insights (e.g. source attribution, email performance, conversion rates, etc) through report and portal development to help drive marketing and enrollment strategy
Enrollment operations process refinement and re-engineering to align with evolving admissions, financial aid, and enrollment marketing strategies, troubleshooting technical issues, and implementing automation to enhance efficiency
Perform regular data clean-up, consolidation of duplicate records, and oversight of annual cycle prep work to update application portals, purge outdated resources, and ensure compliance with institutional privacy policies
Collaborate with IT, student financial services, registrar and cross-departmental teams to manage system integrations, user permissions, and updates
Prioritize continuous improvement by attending Slate webinars, adopting new integrations, and participating in Slate conversations across the higher-ed sector
Develop high-level timelines for the development of new system enhancements and track milestones and bugs in project management systems. Coordinate with stakeholders in order to accurately track progress and update goals
Lead and train staff in undergraduate admissions, graduate admissions, student financial services, and marketing in system use, and provide ongoing support as needed, including regular updates of reference materials
Qualification
Required
Bachelor's degree and at least five years of experience working in college admissions or a related field
Analytical thinking, technical fluency, and the ability to master new software and computer systems are required
Experience using Slate preferred (Experience using similar CRM software required)
Demonstrated experience defining requirements for systems integrations is required
Must be able to evaluate the impact of new systems, system requests, and process enhancements to determine implementation priorities
Ability to build and maintain strong working relationships with multiple internal and external stakeholders
Must have experience managing databases and providing end-user support
Demonstrated ability to work independently and collaboratively
Ability to set priorities in a dynamic environment
Preferred
Master's degree preferred
Working familiarity with SQL, HTML, CSS, Javascript, and Microsoft Office preferred
Familiarity with any of the following: Jenzabar, ARMS, PowerFAIDS, Watermark preferred
Expertise in current and emerging policies, practices, and technologies related to the overall enrollment landscape preferred
Benefits
Medical, dental and vision insurance
Domestic partner benefits
A 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match
Vacation and generous paid holidays
Tuition remission and tuition exchange
Queens-paid life insurance
Supplemental life insurance
Dependent life insurance
Accidental death and dismemberment insurance
Disability insurance
Flexible spending accounts (medical, dependent care, Health Savings Account)
Sick leave and long-term disability leave
Paid parental leave
FMLA leave when eligible
Reduced cost meals at Morrison Dining Hall
Employee assistance program (EAP)
Free access to the Levine Center
Wellness programs
Pet insurance
Critical care insurance
Legal assistance
Company
Queens University of Charlotte
Queens has provided students with transformational experiences for more than 160 years.
201-500 employees
H1B Sponsorship
Queens University of Charlotte has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$2.5MKey Investors
Lowe’s
2022-03-29Grant· $2.5M
Leadership Team
Matt Packey
CFO and VP for Administration
Brittany Pasut
Assistant Athletic Director | Marketing, Ticketing + Strategic Partnerships
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