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Erlanger · 2 weeks ago

Ortho Center Excellence & Advanced Spine Program Manager - Full-Time

Chattanooga, TN

Full-time

Onsite

Senior Level

5+ years exp

Erlanger is a health system focused on providing optimal care to its patients. The Ortho Center Excellence & Advanced Spine Program Manager is responsible for overseeing the Orthopaedic Center of Excellence and Advanced Spine programs, ensuring quality patient care, and managing program operations and community outreach.

Hospital & Health Care

Responsibilities

Responsible for working in conjunction with Service Line Administrator on preparation of certification for accreditation site visits

Responsible for maintaining cooperative working relationships with individuals representing the other network hospitals and medical centers in order to coordinate educational programs, patient transfers, provide referrals, and ensure provision of quality care and services

Responsible for collecting, analyzing, trending, and reporting required statistics to maintain status of a OCE and AS designation at Erlanger Health System

Main contact person for all Network hospitals and Erlanger Health System for clinical expertise, education, updating and revising protocols of OCE and AS patients

Contact person for family members during hospitalization

Contacts regional and local primary care physicians of patients’ medical progress and status. Tracks and routes complaints, issues, etc through appropriate process and persons

Development and implementation of related policies and procedures, preprinted orders, and patient education packets. Developing and revising critical pathways and protocols for various case types utilizing appropriate information

Evaluates patient care team's compliance with department standards and evaluated team performance against established performance standards/ expectations. Assesses learning needs and provides learning opportunities relevant to identified gaps. Attends internal and external educational meetings and reads professional resources in order to maintain and enhance nursing skills and clinical competencies. Keep current with new trends in ortho and spine

Attends mandatory department and Health System meetings

Provides support and clinical expertise to care team, including case managers, regarding complex patients who do not achieve expected outcomes

Monitors trends and ensures patient outcomes are achieved/maintained based on established levels of quality. Collaborates with other healthcare professionals to plan LOS, discharge and follow-up

Responsible for community and professional education, health fairs, monthly activities, etc

Maintains a positive working relationship with other medical personnel. In doing so, communicates with other departments, as necessary in order to resolve operational problems and make most effective use of the OCE and AS programs and Health System's resources in delivering quality patient care

Supports and is involved in the Medical Center's continuous quality improvement efforts designed to increase patient outcomes, increase patient satisfaction, and improved the utilization of the Health System's human, capital, and physical resources

Manager requires effective analytical abilities to identify program needs that require intervention and /or revision

Manager has the responsibility to serve as a liaison with administration, network engineers, support personnel and vendors exchanging information and identifying problems or needs related to clinical and educational program activity

Manager maintains awareness of program status and potential problems

Supervises and implements quality improvement activities, provides reports to appropriate personnel, analyzes and identifies critical factors of services to facilitate enhancement of the quality of programs offered

Manager plans measurable program related goals and coordinates annual needs assessments

Manager develops, interprets, evaluates and assists in the implementation of protocols, standards and guidelines that facilitate appropriate and timely quality OCE and AS services

Manager participates on ad hoc committees as required to develop plans or further promote the programs on a regional basis

Manager maintains the role of facilitator and trouble shooter to outside participants (rural hospitals, community clinicians, and outside agencies to promote a regional network as appropriate)

Qualification

RN with Master's degreeNursing license in TennesseeProgram management experienceAccreditation standards knowledgeMulti-disciplinary team leadershipAnalytical abilitiesPatient advocacyCommunication skills