OpenGov Inc. · 5 hours ago
Implementation Consultant (Utility Billing SME)
Chicago, IL
Full-time
Hybrid
Mid Level
$90K/yr - $120K/yr
3+ years expOpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. The Implementation Consultant, Utility Billing will drive customer value by managing implementations from start to finish, utilizing product knowledge to ensure successful deployment and maximum value for clients' investments in OpenGov.
Data VisualizationEnterprise SoftwareGovTechSaaSSoftware
Responsibilities
Drive and manage new customer implementations from start to finish. This includes providing guidance, assistance, and support to customers from the initial data requirements gathering, technical platform configuration, administrator training and all other requirements defined through a customer’s implementation
Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality
Validate data conversions are accurate and meet project scope requirements
Provide instruction and guidance to clients for proper data review and validation
Create training agendas, client specific process documentation, and other required project documents
Interact directly with government leaders daily, guide them through the process, and empower them to become our advocates and successful administrators of their OpenGov software platform
Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow
Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies
Compliment key product discussions by gathering and communicating customer feedback and feature requests to ensure OpenGov is a 'must-have solution.'
Qualification
Required
3+ years of professional experience in Municipal Utility Billing, Tax Billing, or related field required
Professional experience working in implementation consulting or transferrable work with external clients and/or residents required
Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers
Strong Excel skills, including using Functions/ Formulas to format data such as v-lookup, pivot tables, error-checking, and developing properly formatted reports
Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members
Ability to adapt to a rapidly changing product and respond strategically to customer needs
Excellent interpersonal skills including verbal and written communication skill, teamwork, and customer service skills
Occasional travel required (up to 20%)
Advanced problem-solving skills with the ability to evaluate variable factors and adapt new techniques to obtain results
Collaborative approach with team members and a willingness to continuously develop new solutions and processes to ensure our customers' success
Strong attention to detail in ensuring that system configuration and data conversions are accurate and are completed in a timely manner
Proactive and results-oriented, ensuring successful delivery of customer projects and organizational goals
Commitment to exceptional customer service and continuous improvement
Preferred
Knowledge and experience of ERP software in a local government setting preferred
Company
OpenGov Inc.
Our mission is to power more effective and accountable government.
501-1000 employees
H1B Sponsorship
OpenGov Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (12)
2023 (10)
2022 (14)
2021 (4)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$178MKey Investors
Cox EnterprisesEmerson CollectiveAndreessen Horowitz
2024-02-27Acquired
2022-02-01Series Unknown· $50M
2019-09-02Series D· $51M
Leadership Team
Zac Bookman
CEO and Co-founder
Paul Denton
Chief Financial Officer
Recent News
2025-12-29
Company data provided by crunchbase