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North Texas Behavioral Health Authority · 3 months ago

Youth Crisis Outreach Team Program Manager

Dallas, TX

Full-time

Onsite

Entry, Mid Level

$90K/yr - $90K/yr

2+ years exp

North Texas Behavioral Health Authority (NTBHA) is committed to connecting and serving clients with severe mental illness and emotional disturbances. The Youth Crisis Outreach Team Program Manager will oversee the implementation of the YCOT program, providing crisis intervention and support to children and youth in crisis situations, while ensuring compliance with regulatory standards and fostering collaboration with community agencies.

Health Care

Comp. & Benefits

Responsibilities

Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals

Coordinates operationally with NTBHA’s Crisis Hotline & Mobile Crisis Outreach Team, and other community crisis teams such as: Crisis Intervention Teams, Law Enforcement or Mental Health First Responders Programs and Crisis Intervention Services LIDDA

Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed

Provides administrative and clinical supervision to YCOT staff to manage day-to-day progress with services provided

Responsible for interactions with other agencies and organizations. Provides training to community, law enforcement agencies regarding mental health issues

Ensures regulatory documentation via monthly compliance audits. Provides on-going training and monitoring of necessary clinical paperwork and develops plans of improvement when paperwork/performance audits are below acceptable standards

Assists with data collection in order to observe consumer call trends and improve service provisions and operational coordination

Use NTBHA’s approved curriculum and assessments with clients in accordance with their developmental and cognitive abilities as well as their mental health status and symptoms

Follow info-item V crisis standards

Seek clinical consultation as needed from the Chief Clinical Officer

Assist clients while they are in crisis in accessing appropriate mental health services and facilitate appropriate continuity of care

Provide accurate and timely reporting metrics to the Chief Clinical Officer or designee

Make accurate and effective assessments and recommendations regarding the client’s mental health needs in compliance with the client’s rights as well as all relevant State and Federal statutes, and NTBHA policies and procedures

Develop and maintain rapport with persons in crisis using modalities such as Motivational Interviewing and other relevant and appropriate methods in order to communicate and relate with callers in order to resolve crises

Develop and maintain rapport with the various agencies and organizations involved with the YCOT team

Prepare, create, and maintain records, files, documents, reports, and correspondence both within NTBHA and partner agencies and organizations

Work with other NTBHA employees, members of partner agencies and organizations, as well as the target population and their families in a constructive and efficient fashion

Bilingual ability preferred but not required

Hours and shift assignments: Monday – Friday 8:30-5pm

Position requires a flexible schedule if Program Manager is needed to cover program needs

Must be able to work on and have knowledge of a PC (personal computer)

Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc., with an ability to become familiar with company-specific programs and software

Duties and projects may be assigned or changed to meet business needs

Qualification

Licensed Practitioner of the Healing ArtsCrisis interventionTrauma-informed careSupervisory experienceCommunity mental health experienceProgram implementationCase managementPsychosocial educationBilingual abilityAdvanced Microsoft Office SuiteCommunity resourcesTexas crisis response

Required

Graduated from an accredited college or university with a Master's degree with a major specialization in Human/Behavioral/Social Services or related field

Licensed Practitioner of the Healing Arts (LPHA), LPC, LCSW, Licensed Psychologist, or LMFT

Minimum of two years of experience in community mental health working with children & youth having severe persistent mental illness and substance use disorders that includes crisis services

Minimum of 2 years of supervisory experience

Experience implementing new programs

Familiarity with relevant laws and regulations governing crisis services for children and youth

Experience in working case-management with children & youth or field crisis response teams

Knowledge of trauma-informed care principles and strategies

Experience in providing psychosocial education, skills training, or assessments, particularly with the target population

Experience with participating in a treatment team that develops and monitors treatment plans for persons with severe persistent mental illness and substance use disorders

Knowledge of the Texas crisis response requirements

Knowledge of the various community resources and providers within the NTBHA service area including (but not limited to) supportive housing and employment, shelters, food banks, social service agencies, charities, medical and behavioral health providers, and other resources for the indigent population

Possess and maintain a valid driver's license

Pass and maintain a clear background record as required for healthcare organization under state and federal contracts in addition to requirements for working with the telehealth system as needed