Insulet Corporation · 2 weeks ago
Sr Director, User Experience - Acton, Mass. or San Diego, CA (Hybrid)
Acton, MA
Full-time
Hybrid
Director/Executive
$236K/yr - $354K/yr
15+ years expInsulet Corporation is an innovative medical device company dedicated to simplifying life for people with diabetes. They are seeking a visionary Senior Director of User Experience to lead their User Experience Center of Excellence and drive enterprise-wide innovation across various user experiences, ensuring regulatory alignment and collaboration with executive leadership.
Health CareMedicalMedical Device
Responsibilities
Lead the development and execution of a multi-year UX strategy that aligns with Insulet’s business objectives, user needs, and innovation roadmap
Partner with franchise leadership, marketing, product, and engineering to embed UX into strategic planning and product development lifecycles. Create and weave customer-centric frameworks and mindsets into the operating mechanisms across those organizations
Create world-class experiences across platforms and geographies through scalable design systems, inclusive design practices, and robust research methodologies
Establishing a unified design language that supports consistency and adaptability across digital touchpoints and regional markets and ladders seamlessly to brand
Define and monitor UX Objectives and Key Results and Key Performance Indicators to measure user experience and satisfaction, the connection between UX and business outcomes, and operational efficiency
Establishing a comprehensive UX measurement framework that links design outcomes to business metrics such as customer retention, NPS, onboarding success, and support resolution rates
Implementing real-time analytics and feedback loops to continuously assess user behavior, sentiment, and engagement across digital and service touchpoints
Represent UX at the senior leadership level, reconciling stakeholder priorities and advocating for end-to-end experience excellence
Building strong relationships with executive stakeholders across marketing, product, engineering, and clinical teams to ensure UX is embedded in strategic decision-making
Translating user insights into compelling business narratives that drive alignment and investment in experience-led initiatives
Mentor and grow a high-performing team of UX leaders and practitioners, fostering a culture of innovation, accountability, and continuous learning
Establishing clear vision and direction for the UX Center of Excellence, aligning team goals with enterprise strategy and user needs
Implementing structured career development plans, including coaching, training, and stretch assignments to build leadership and domain expertise
Ensure all UX initiatives meet regulatory requirements and internal governance standards, particularly within healthcare and medical device contexts
Embedding compliance into the design lifecycle, partnering with Regulatory Affairs, Legal, and Quality teams to proactively address requirements such as FDA, ISO, and GDPR
Establishing UX governance frameworks that define roles, responsibilities, and checkpoints for design validation, documentation, and audit readiness
Qualification
Required
Deep expertise in Cognitive Science, Human-Computer Interaction, Psychology, Design, or related field (e.g., Bachelor's, Master's or PhD degree)
15+ years of progressive UX leadership experience, including strategic oversight of multi-platform ecosystems
Proven success in regulated industries, preferably medical devices or healthcare technology
Demonstrated ability to lead global initiatives and influence cross-functional teams at the executive level
Expertise in design systems, user research, content strategy, and accessibility
Executive presence with strong communication, negotiation, and stakeholder management skills
Strategic foresight with the ability to anticipate market trends and user needs
Deep understanding of mobile, web, and platform-specific design heuristics
Strong judgment and prioritization in complex, fast-paced environments
Preferred
Strategic thinker with a bias for action and measurable outcomes
Comfortable navigating ambiguity and driving clarity across diverse teams
Passionate advocate for inclusive design and user empowerment
Thrives in a high-accountability, innovation-driven culture
Company
Insulet Corporation
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.
1001-5000 employees
H1B Sponsorship
Insulet Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (43)
2023 (19)
2022 (33)
2021 (41)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$629.5MKey Investors
DeerfieldOrbiMedAlta Partners
2025-03-18Post Ipo Debt· $450M
2009-03-16Post Ipo Debt· $60M
2007-05-15IPO
Leadership Team
Ashley McEvoy
President & Chief Executive Officer
Ana Maria Chadwick
Chief Financial Officer
Recent News
2025-12-20
2025-12-17
Company data provided by crunchbase