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24 Hour Home Care · 21 hours ago

Bilingual Community Liaison

Fresno, California, United States

Full-time

Hybrid

Mid Level

$72K/yr - $81K/yr

3+ years exp

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Bilingual Community Liaison is responsible for producing referrals and driving measurable growth through engagement with Regional Centers, focusing on relationship-building and achieving admissions and revenue targets.

Health CareHome Health Care

Culture & Values

Responsibilities

Own and deliver referral, admissions, and revenue targets, driving measurable growth through disciplined, high-impact engagement with assigned Regional Centers supporting branch office admissions and revenue targets

Execute strategic sales plans in partnership with Community Partnerships leadership and Operations, converting relationships into a consistent, trackable pipeline

Build, maintain, and expand strong Regional Center and community partnerships by leading educational presentations, 1:1 meetings, events, and outreach that increase brand visibility and achieve referral KPIs

Identify and pursue growth opportunities including service line expansion, alternative channel partnerships, and community and philanthropic initiatives aligned with business and mission objectives

Support the branch operations manager and team by educating them on sales activity and pipeline progress, while aligning growth initiatives with operational capacity, QA needs, and hiring readiness

Track, analyze, and report sales activity and ROI through CRM tools and Quarterly Business Reviews, delivering clear insights and recommendations to leadership

Represent the organization professionally at Regional Center meetings, community events, and partner functions, including occasional evenings and weekends

Ensure all sales and partnership activities comply with Regional Center requirements, Title 17, HIPAA, and applicable federal and state regulations