Madonna Rehabilitation Hospitals · 3 months ago
Customer Service Operator, 11p-7a, Saturday & Sunday, Lincoln
Lincoln, NE
Part-time
Onsite
Entry Level
1+ years expMadonna Rehabilitation Hospital is a healthcare facility seeking a Customer Service Operator to assist in the quality delivery of daily operations related to the computer system and switchboard. The role involves maintaining effective communication, ensuring operational efficiency, and providing excellent customer service to both internal and external stakeholders.
Health CareHospitalMedical
Responsibilities
Perform scheduled back up of computer servers
Complete scheduled maintenance procedures, Crystal reports, and PBIS reports
Follow operational definitions to ensure adequate and quality implementation of efficient telephone services and support to all customers
Data entry
Meets and adheres to tasks and responsibilities of Operator (1)
Maintain help desk phone for ITS and calls appropriate people as needed
Coordinate copy order requests
Precise documentation skills including morning report completion
Communicate issues to all shifts via scheduled reporting
Good judgment skills in escalating problems to appropriate staff for resolution
Ensure all parts of the computer system and the facility telephone system are properly working
Follows prescribed methods to find and correct problems for reporting to proper individuals
Scans and prints all charge cards for patients’ charges nightly including MRH and MRSH
Check “WOW’s” for nursing stations weekly
Interacts with staff in all departments in a friendly and helpful manner
Perceive customer service as a primary focus to the department and strive to satisfy the needs of all
Possess problem identification skills functional vs. technical with attention to detail
Clear communication skills. Must be able to follow instruction via a telephone for remote assistance in troubleshooting servers and telephone system equipment
Maintains a clean, organized and safe environment. Handles and operates all necessary equipment and performs required duties according to established safety standards to maintain compliance with regulations and prevent injury
Qualification
Required
High School Equivalency Required
Six months experience working in Microsoft Word, Excel, and server backup and monitoring required
Good typing skills
Excellent written and oral communication skills
Strong interpersonal skills, able to elicit cooperation and follow direction accurately within a reasonable training time
Must possess good grammar, spelling, and organizational skills to understand and follow oral and written instruction
Preferred
Associates Degree in Telecommunications or computer related field preferred
Telephone switchboard/PBX experience preferred
Company
Madonna Rehabilitation Hospitals
Madonna Rehabilitation Hospital is one of the nation's foremost facilities for medical rehabilitation and research.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Terasa F.
Vice President of Patient Care and CNO
Danielle Borland
Executive Assistant to Chief Executive Officer
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