The Trade Desk · 3 months ago
Sr Manager, IT Operations
New York
Full-time
Onsite
Senior Level, Lead/Staff
$103K/yr - $189K/yr
12+ years expThe Trade Desk is a global technology company focused on creating a better, more open internet through intelligent advertising. The Senior Manager, IT Operations will be responsible for managing IT services for internal customers, leading a team of IT professionals, and ensuring effective support and operations within the IT department.
AdvertisingDigital MediaInformation TechnologyInternetMobileNative AdvertisingSocialSoftwareVideo Advertising
Responsibilities
Lead, mentor and develop a team of IT professionals, fostering a collaborative and high-performance culture
Overseeing recruitment, training and performance management
Participates in and leverages global processes for anticipating customer needs and proactively addressing any pain points
Report on operational metrics, KPIs, and strategic progress to IT leadership
Primary point of contact for escalated operational issues or incidents, coordinating resolution with internal teams or external parties
Responsible for the following IT processes and functions:
On-boarding/off-boarding process
Prioritization of time sensitive business requests and smart decision making to ensure minimal user impact for their regular work day
Ensures prompt handling of internal service desk requests, with an accurate assessment of issue severity and business impact
Daily ticket maintenance and management, ensures the requestor stays informed and SLA objectives are reached
User adds, moves, and changes
Manage the IT Operations coordination for office relocations and build-outs
OS Management; Microsoft Windows and macOS
Hardware and application software upgrades to meet business needs
Mobile Device and Endpoint Management
Planned maintenance
Local inventory/asset management and equipment recycling
Leverage best practices approach towards projects, implementations, and issue resolution; providing status updates and reports
Develop and update documentation covering IT standards, policies and procedures
Maintains a high level of communication and positive professional relations with our current and/or future vendors and suppliers
Demonstrated experience with network protocols (TCP/IP, DNS, DHCP, IPSEC)
Other duties as assigned
Qualification
Required
Bachelor's degree in related IT or Management field required and 12+ years of related experience
Five to eight years of experience supporting a team of 8-10 local direct reports and 2-3 remote staff
Demonstrable experience in the following areas: Outsourced vendor/resource management
Team management and mentoring
Experience supporting a multi-location environment
ITIL best practice and methodologies
Project management
Office buildouts and relocations
Keyboarding skills and computer proficiency with software knowledge to include MS Office
Excellent interpersonal, written, and oral communication skills required
Strong customer service and presentation skills
Ability to analyze customer needs and reach acceptable solutions
Adherence to company procedures and policies
Effective team management while participating at a hands-on level
Ability to maintain confidentiality of information and systems
Conduct that supports the company's ethics, core values, and compliance programs
Commitment to high safety standards and compliance with all safety laws and policies
Willingness to report safety violations
Attendance: Must maintain regular and acceptable attendance
Regular Hours: Must be regularly available and willing to work at least 8 hours per day, five days per week, or such other hours per day or hours per week as we determine are necessary or desirable to meet business needs
After hours, weekends and holidays: Must be available and willing to work from time to time to meet critical business needs
On-site Requirement: Must perform duties onsite, except those job duties which are customarily or by their nature performed offsite (such as meetings, deliveries to designated destinations, or training)
Will be required to carry a company-funded smart phone and expected to respond to urgent calls in a timely manner. This may require remote or occasional on-site support
Benefits
Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
Retirement benefits such as a 401k plan and company match
Short and long-term disability coverage
Basic life insurance
Well-being benefits
Reimbursement for certain tuition expenses
Parental leave
Sick time of 1 hour per 30 hours worked
Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
Around 13 paid holidays per year
Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan
The Trade Desk also offers a competitive benefits package
Company
The Trade Desk
The Trade Desk is an online demand-side platform that provides buying tools for digital media buyers.
1001-5000 employees
H1B Sponsorship
The Trade Desk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (49)
2023 (38)
2022 (39)
2021 (31)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$257.5MKey Investors
Wellington ManagementBridge BankHermes Growth Partners
2021-07-08Post Ipo Equity
2016-09-21IPO
2016-05-09Debt Financing· $125M
Leadership Team
Jeff Green
CEO
Mitch Waters
Senior Vice President of Client Service APAC
Recent News
2026-01-06
Company data provided by crunchbase