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Credit Union of Atlanta · 3 months ago

COLLECTIONS ASSISTANT

Atlanta

Full-time

Onsite

New Grad, Entry Level

Credit Union of Atlanta is seeking a Collections Assistant to maintain and follow up on member issues while providing excellent service in the Collection Department. The role involves monitoring accounts, generating necessary documentation, and ensuring compliance with legal and operational procedures.

BankingFinancial ServicesLending

Responsibilities

Provide excellent Member service

E-Oscar updates

Establish/maintain interdepartmental relationships to ensure proper account maintenance/resolution

Perform daily monitoring and collection of negative accounts and loans, from first date of delinquency through charge off while updating/maintaining all necessary monitoring systems, including Overdraft Privilege

Generate letters daily as required for the department

File Lawsuits and maintain follow updates and assignment

Resolve any collateral or any other insurance issues

Contact delinquent members by telephone or mail, to discuss their accounts

Update and log activity on accounts through delinquent loan recovery system

Track the Credit Union in any court actions instituted by the Credit Union attorneys on delinquent loans, as directed

Follow up on insurance, collateral and GAP and apply them accordingly

File bankruptcy claims and follow -up with attorneys on legal action

Develop a clear understanding of Credit Union history, philosophy, organization, By-laws, and operational procedures

Track Deferment, restructure and Modifications and follow up on required documents

Report to collection manager any issues and/or concerns about member dissatisfaction. process insurance claims and payments as needed

Process payments from bankruptcy trustees and from Collections vendor