Questel · 3 months ago
Platform Manager, ProFile
United States
Full-time
Remote
Entry, Mid Level
2+ years expQuestel is a company committed to growth and social responsibility, fostering an inclusive and equitable workplace. They are seeking a Platform Manager to assist the Director of Global Production Platform by ensuring accuracy and efficiency in the end-to-end filing process through collaboration and proactive issue resolution.
ConsultingInnovation ManagementIntellectual PropertySoftware
Responsibilities
Collect and analyze feedback from clients and operational teams to shape requirements, features, and end products
Represent production and client stakeholders in development meetings helping to set priorities that best serve stakeholders
Triage data corrections and ProFile inquiries from operations teams and work with development to address these items
Author bug reports and enhancement tickets to capture business requirements and ensure effective development outcomes
Train operations teams on new ProFile functionality – including occasionally writing procedures for the new feature
Work with internal development product owners and act as the key product team member interfacing with product owners
Maintain the QFS order inbox, validating accuracy and completeness of new orders through audits and triple checks
Partner with the invoicing team to troubleshoot issues and manage client-specific requirements
Work on special projects and other duties as assigned by management
Qualification
Required
Bachelor's or equivalent work experience or any combination of education, professional experience, and training provides the following knowledge, skills, and abilities
Minimum of two (2) years of experience as a Project Manager in translation, patent filing, or localization
Minimum of five (5) years of experience with ProFile
Experience in operations, product support, or project coordination; familiarity with filing processes, client services, or SaaS platforms preferred
Strong organizational skills with the ability to manage multiple priorities
Excellent communication skills, including writing clear and detailed documentation
Highly motivated, willing to take initiative, ability to stay on task, and regularly report progress
Ability to effectively multi-task in stressful situations
Proficient in Microsoft Office, with advanced Excel skills being a plus
Proven ability to collaborate across teams and trouble shoot complex issues
Ability to work independently with minimal supervision and as part of a team
Commitment to fostering a culture of responsiveness and respect for the needs and time of others
Verification of identity and criminal records check
Preferred
Experience in operations, product support, or project coordination; familiarity with filing processes, client services, or SaaS platforms preferred
Knowledge of patent filing requirements and timelines preferred
Company
Questel
Questel specializes in intellectual property, innovation and legal management solutions.
1001-5000 employees
H1B Sponsorship
Questel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$485.73M2020-11-02Private Equity· $465.66M
2018-07-05Private Equity
2015-06-02Private Equity· $20.07M
Leadership Team
Michael Sneddon
Vice President
Recent News
Morningstar.com
2025-12-18
2025-11-14
Company data provided by crunchbase