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ServiceNow · 3 months ago

Principal Technical Consultant (Integrations/AI), Platform Products Expert Implementation Services (Federal - Top Secret Clearance))

United States

Full-time

Remote

Lead/Staff

8+ years exp

ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. The Principal Technical Consultant, Integrations Specialist will be responsible for consulting with customers, designing and implementing integrations between ServiceNow and third-party platforms, and delivering transformative integration architectures that support AI solutions.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry

Devising integration development plans and strategies while formulating architectures for systems integrations

Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers

Developing solutions specific to user requirements gathered in workshops

Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project

Ensuring that best practices in integration processes are followed by the organization

Act as an SME to solve complex user issues related to Integrations and AI solutions

Checking and correcting conflicts in data configurations and overlaps

Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer

Identifying, debugging, and advising on system errors or architecture issues

Qualification

ServiceNow CIS certificationsServiceNow Certified Application DeveloperIntegration TechnologiesAI Models understandingJavascriptSystems integrations architectureData management experienceAnalytical abilitiesInterpersonal skillsProblem-solving abilitiesPresentation skills

Required

Active Security Clearance Required

At least 8 years of configuration/development experience for complex, highly capable, integration technologies

Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems

Maintain at least 2 ServiceNow mainline CIS certifications

Maintain ServiceNow Certified Application Developer (CAD) certification

Act as a technical lead on any engagement

Experience with architecting systems integrations and creating complex high level architecture diagrams

Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies

Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI

Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued

Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)

Experience with data management, database design, and database concepts

Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies

Connect chat, agent chat, and virtual agent configuration and design experience

Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc)

Understanding and/or development experience with MID Servers, Notify, Orchestration

Strong Javascript skills with practical experience

Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment

Proven team builder with the ability to mentor and develop talent

Analytical and problem-solving abilities

A keen eye for detail and the ability to spot and fix errors in complex code

Ability to perform tasks independently

Good presentation and report-writing skills