Del Norte Credit Union · 3 months ago
Credit Counselor (Collections Specialist) - Espanola, NM
Espanola OPS- Hybrid Worker
Full-time
Hybrid
Entry Level
$19.32/hr - $24.15/hr
1+ years expDel Norte Credit Union is seeking a Collections Specialist to manage delinquent accounts and support the financial well-being of members. The role involves proactive outreach, resolution strategies, and a strong knowledge of loan, deposit, and collections platforms.
BankingFinancial Services
Responsibilities
Demonstrate a working knowledge of the applicable core system, including loan, deposit, and collections platforms
Informs management of trends in underwriting contributing to delinquent/charge off loans
Contacts delinquent account holders to cure defaults; utilizes various skip tracing tools, and maintains accurate files, and ensures accurate and timely documentation of all collection efforts
Analyzes financial situation of delinquent borrowers to include credit bureau reports and provides sound recommendation for solutions to successfully resolve delinquencies
Processes insurance, disability, credit life, and whole loss claims
Process all member extension requests
Promotes a needs based member education culture within the department to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals
Work effectively in a team environment contributing to the success of the department and organization
Comply with all regulations, policies, security procedures, and complete all mandatory annual compliance courses
Performs other related job duties as assigned
Accurately update credit bureau reporting when applicable
Recommends accounts for further action including workouts, legal and charge offs
Maintains a working knowledge of Chapter 7 and 13 Bankruptcies and processes basic bankruptcy claims
Maintain a working knowledge of Repossessions up to and including Liquidation
Qualification
Required
One year to three years of similar or related experience
A high school education or GED
Demonstrate a working knowledge of the applicable core system, including loan, deposit, and collections platforms
Informs management of trends in underwriting contributing to delinquent/charge off loans
Contacts delinquent account holders to cure defaults; utilizes various skip tracing tools, and maintains accurate files, and ensures accurate and timely documentation of all collection efforts
Analyzes financial situation of delinquent borrowers to include credit bureau reports and provides sound recommendation for solutions to successfully resolve delinquencies
Processes insurance, disability, credit life, and whole loss claims
Process all member extension requests
Promotes a needs based member education culture within the department to identify opportunities to promote credit union products and services to live DNCU's mission of improving lives while meeting and/or exceeding established member education goals
Work effectively in a team environment contributing to the success of the department and organization
Comply with all regulations, policies, security procedures, and complete all mandatory annual compliance courses
Accurately update credit bureau reporting when applicable
Recommends accounts for further action including workouts, legal and charge offs
Maintains a working knowledge of Chapter 7 and 13 Bankruptcies and processes basic bankruptcy claims
Maintain a working knowledge of Repossessions up to and including Liquidation
Professional appearance and demeanor
Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values
Conduct themselves and members fairly, ethically, and with confidence
Handles sensitive information with complete confidentiality and professionalism
Must have good communication and PC skills
Critical thinker and effective problem solver
Attention to detail
Collaborative service skills
Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations
Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications
Benefits
Medical, Dental and Vision insurance.
401(k) - Traditional or Roth
Paid Time Off
Eleven paid holidays/year
Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
Wellness Reimbursement Plan
Educational Reimbursement Program
Development Programs.
Company
Del Norte Credit Union
Del Norte Credit Union (DNCU) is a member-owned, not-for-profit financial institution that embraces the culture and community traditions of New Mexico.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Deb Salazar
Chief Experience Officer
Kevin Southwick
Chief Member Business Officer
Company data provided by crunchbase