Apply on Employer Site

ServiceNow · 3 months ago

Senior Technical Consultant, Platform - Federal TS/SCI/FSP Clearance

United States

Full-time

Remote

Mid, Senior Level

$122K/yr - $213K/yr

3+ years exp

ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. They are seeking a Senior Technical Consultant to lead customer engagements, configure ServiceNow Platform products, and drive business outcomes through expert consultation and solution delivery.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Creation and delivery of platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards

Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders

Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes

Lead customer design workshops across multiple ServiceNow platform products and capabilities

Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement

Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development

Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

Develop required integration components (SSO, LDAP, etc.) with multiple systems

Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution

Juggle multiple and complex projects/initiatives

Promoting continuous improvement practices for delivery/engagement materials

Supporting specific sales activities when required

Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Up to 50% travel annually, driven by customer needs and internal meetings

Qualification

ServiceNow Government Community CloudServiceNow security experienceServiceNow Domain SeparationHands-on configuration experienceAI integration experienceWeb TechnologiesData management experienceServiceNow certificationsCustomer-centric attitudeInterpersonal skillsTeam player

Required

Active TS/SCI Clearance with Full Scope Polygraph (FSP) Required

3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC)

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

ServiceNow security experience including Vault, Edge Encryption and Data Privacy

ServiceNow Domain Separation

At least 5 years of hands-on configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals

Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems

Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies

Experience with data management, database design, and database concepts

Experience working with self-hosted installations of the ServiceNow platform

Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies

Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

ServiceNow certifications Certified System Administrator (CSA), Certified Application Developer (CAD)

Proven team player and team builder