Del Amo Motorsports · 3 months ago
Service Advisor
El Cajon, CA, USA
Full-time
Onsite
New Grad, Entry Level
$16.50/mo - $18.50/moDel Amo Motorsports is seeking a Service Advisor to join their team at El Cajon Harley-Davidson. The role involves providing exceptional customer service, managing repair orders, and ensuring customer satisfaction in a fast-paced environment.
Retail
Responsibilities
Greet every customer that walks in immediately
Provide a high level of customer service in a courteous and professional manner
Proper write up of customer concerns
Perform open R.O. follow up
Close out all R.O.s as they are turned in
Perform QC check on all closed out R.O.s
Perform follow up calls on previous days R.O.s
Perform cold calls on open recall reports: all manufacturers
Maintain a positive work environment with customers and employees
Communicate with the service manager or upper management any customer or employee related concerns
Dispatch R.O.s as needed
Clean counter and surrounding area
Review service schedule for next available schedule dates for walk in work
Set/estimate appointments for all call in customers wanting to bring unit in
Call customers who have appointments for the next day, and confirm if they are dropping unit off
Text end of day numbers to owners and appropriate management: customer, internal and warranty, and total labor
Abide by all dealership policies pertaining to the department including general housekeeping
Follow company dress code and be well groomed at all times
Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole
Qualification
Required
High School degree or equivalent
Strong background in the Motorcycle industry
Creative problem solving skills with the ability to think strategically and act tactically
Highly organized with ability to multi-task across multiple projects; excellent project management skills and attention to detail
Requires excellent communication skills to deal with customers and employees
Ability to work well under pressure in fast-paced environment with multiple deadlines
Proficiency with Microsoft Office applications, including MSWord, Excel, and PowerPoint or the equivalent, is expected
Company
Del Amo Motorsports
Del Amo Motorsports is a multi line full service dealership. We specialize in all Suzuki, Kawasaki, Yamaha, Ducati, KTM, Can-Am and Sea Doo models.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase