Esri · 3 weeks ago
Business Analyst - Customer Service
Redlands, CA
Full-time
Onsite
Entry, Mid Level
$71K/yr - $100K/yr
2+ years expEsri is a company focused on creating positive global change through GIS technology. As a Business Analyst on Esri’s Customer Service team, you will drive operational efficiency and elevate customer experience by defining requirements, modeling workflows, and ensuring high-quality documentation.
3D TechnologyAnalyticsBig DataCivicTechData VisualizationInternet of ThingsMapping ServicesRemote SensingSoftware
Responsibilities
Operational Strategy & Collaboration: Partner with cross-functional stakeholders within Customer Service to identify operational gaps and uncover opportunities to enhance customer service delivery
Requirements Gathering & Documentation: Elicit and document business requirements through structured interviews, collaborative workshops, surveys, and analysis of existing workflows
Process Design & Visualization: Design and visualize business processes and workflows using industry-standard tools such as Visio and Lucidchart to support clarity and alignment
Solution Implementation & Support: Collaborate with technical teams to implement scalable solutions that address business challenges and improve service outcomes
System Deployment & Incident Response: Provide support during after-hours and weekend system deployments and respond promptly to urgent business system issues as needed
Project Tracking & Stakeholder Communication: Monitor project milestones, communicate progress updates, and manage stakeholder expectations to ensure transparency and alignment throughout the project lifecycle
Qualification
Required
2+ years of professional experience in a similar position, supporting similar responsibilities
Demonstrated analytical and problem-solving capabilities, with the ability to work independently in a dynamic, fast-paced environment
Exceptional interpersonal skills, including diplomacy, negotiation, critical reasoning, and the ability to influence outcomes effectively
Proficiency in collaboration and analysis tools such as Visio, Lucidchart, Microsoft Office 365, SharePoint, and Teams
Proven ability to manage multiple priorities while cultivating strong cross-functional relationships
Flexibility to adjust work schedule to meet business needs, including team coverage, project meetings, testing assignments and after-hours support
Bachelor's in business or related field
Preferred
Professional experience with SAP and Salesforce systems
Benefits
Medical
Dental
Vision
Basic and supplemental life insurance for employees (and their families)
401(k) and profit-sharing programs
Minimum accrual of 80 hours of vacation leave
Twelve paid holidays throughout the calendar year
Opportunities for personal and professional growth
Company
Esri
Esri is a software company that devolops geographic information system software, location intelligence, and mapping.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jay Theodore
Chief Technology Officer
Adam Mollenkopf
Real-Time & Big Data GIS Capability Lead
Recent News
2026-01-09
Business Wire
2025-12-16
Company data provided by crunchbase