Crestron Electronics ยท 7 hours ago
Advanced Flex Support Engineer- Remote
United States
Full-time
Remote
Mid, Senior Level
3+ years expCrestron Electronics is a leading provider of automation and control solutions, serving Fortune 500 companies globally. They are seeking an Advanced Flex Support Engineer to provide expert-level technical support for their Intelligent Video platform, guiding customers through implementation and troubleshooting processes.
Audio/Visual EquipmentConsumer ElectronicsManufacturingSmart Building
Responsibilities
Building and maintaining customer rapport with high-profile c-suite level customers, ensuring they understand Crestron is with them through every process step
Manage a high volume of support cases, maintain timely follow-ups, and assume end-to-end ownership per support guidelines
Troubleshoot products within the Crestron Flex product line:
A clear description of the reported problem
Collect required data (i.e. firmware/software versions, serial numbers, logs, etc.)
Mockup/recreate customer-reported issue using in-house equipment. Excellent time-management and task-prioritization skillset
High-level analysis of JSON and XML files
Fundamental analysis of customer network architecture
Create RMA's as needed for a customer site
Contribute to Crestron's customer knowledgebase via the creation of training material, knowledgebase articles, technical documentation, and software tools
Guide customers through the customized implementation process
Provide expert advice in camera and video technology
On-call support as required
Other duties or responsibilities as required
Qualification
Required
Must be able to travel up to 50% including overnights, as needed
Minimum of 3 - 5 years' prior experience providing consistent and excellent technical support in a single organization
Understand customer service principles and how supporting a product from start to finish impacts a more significant revenue stream
Able to effectively prioritize tasks to maximize the benefit to the organization, quickly identifying the need for escalation
Excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies
Must be able to lift and maneuver up to 50 pounds
Knowledge of Unified Communication platforms (Microsoft Teams, Zoom, Webex)
Knowledge of Exchange/O365/Active Directory
Knowledge of Crestron Toolbox, SIMPL Windows, SIMPL#
Network diagnosis skills (COMP TIA+ preferred)
Read and interpret system schematics, floorplans, etc
Collect and interpret system-level data for analysis
The ability to document the issue, steps taken, and thought process behind the path of investigation
The ability to think 'outside the box' and understand how minute data points can affect the larger picture
Experience working with cameras, microphones, Dante, and various DSPs (Biamp, Shure, QSC)
Familiarity with audio/video production software (Wirecast, OBS, Adobe CC)
Preferred
Education - Bachelor's degree preferred
Familiarity with Salesforce Service Cloud (Preferred but not required)
Benefits
Medical
Dental
Vision
Life Insurance
Short Term Disability
401K with company match
Paid Time Off
Holidays
On-site Amenities at NJ Headquarters & TX Facilities
Crestron Market Cafes
Fitness Centers
Company
Crestron Electronics
Crestron Electronics is a company that manufactures systems for home automation and audio/video control.
1001-5000 employees
H1B Sponsorship
Crestron Electronics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (18)
2022 (18)
2021 (7)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Dan Feldstein
President and CEO
Alex Peras
Sr. Director Product Management, Unified Communications and Corporate Development Partnerships
Recent News
Company data provided by crunchbase