ALLIANCE DOOR PRODUCTS ยท 1 day ago
Commercial Order Engineer
Bothell, WA
Full-time
Onsite
Mid, Senior Level
$32/hr - $35/hr
5+ years expAlliance Door Products is a leading distributor of high-quality door products, committed to providing stability and career growth opportunities. The Commercial Order Engineer will ensure accurate order entry and compliance with commercial door requirements while building strong relationships with customers and collaborating with various teams.
ManufacturingReal Estate
Responsibilities
To conduct oneself with the highest levels of Integrity, positively representing the company and employees in a trustworthy and sincere manner
Provide accurate, detailed & thorough order entry for our Commercial Door and Hardware orders
Cooperatively interact with Purchasing and Production departments to evaluate costs and procedures required to successfully fulfill order requirements
Interact with the Customer Service team to ensure accuracy of information and respond to their needs for serving customers
Ensure prompt responses to both internal and external customers
Develop mastery in our ERP and related systems for new order entry and changes to open orders
Positively and professionally address customer needs, requests, and concerns in a timely manner
Utilize you understanding of door construction requirements, knowledge of fire code, and how it applies to that specific door opening requirement
Develop an understanding of our warranty and how it applies to that specific door opening application
Knowledge of hardware and door frame details to ensure accuracy of information
Identify conflicts and work with the customer to resolve them while upholding necessary requirements
Provide knowledge of pre-finish standards and requirements
Qualification
Required
Must have at least five (5) years of experience working in a customer service role in an office environment
Must have at least three (3) years of experience working in the commercial door industry
Knowledge of wood by wood, hollow metal, and hardware
Ability to work independently and collaboratively within a team-oriented environment
Effectively communicate complex information clearly and concisely, both verbally and in writing
Exceptional attention to detail and accuracy
Demonstrated ability to analyze situations, identify solutions, and implement effective resolutions
Proficiency in learning and using CRM software and other relevant tools
Proven attention to detail, accuracy of work, and commitment to quality
Experience in navigating and operating programs efficiently
Benefits
Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributions
Retirement Plan
Paid Holidays
Paid Time Off
Paid Bereavement Leave
Company
ALLIANCE DOOR PRODUCTS
Alliance Door Products is a building materials company that offers door and millwork products.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase