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Live Nation Entertainment · 2 weeks ago

Restaurant Host/Hostess

New Orleans, LA

Part-time

Onsite

New Grad, Entry Level

Live Nation Entertainment is the world’s leading live entertainment company, comprising global market leaders in ticketing and live events. The Restaurant Host/Hostess is responsible for greeting and seating guests, managing guest flow, and ensuring a high-quality guest experience at the House of Blues venues.

ConcertsEvent PromotionEventsMedia and EntertainmentTicketing

No H1B

Responsibilities

Understand the HOB Hospitality Zone

Greet all guests promptly and courteously in a professional manner

Control the flow of guests coming into the restaurant and those who are waiting for a table

Obtain guests’ names, number in party, physical description, arrival times and any needs for children when applicable

Direct guest to an appropriate location when on a wait

Utilizing the HOB reservation system, estimate and quote accurate wait times for tables

Show guests to tables, place menu in guest hands, wait for guest to be seated before leaving the table

Anticipate and respond to guest needs (guest satisfaction)

Market current and future shows, menu items and retail by placing all marketing literature on dining tables

Properly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the House

Thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner

Communicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flow

Communicate to kitchen when large parties and special event parties have been seated

Keep host area clean and organized throughout the shift (shift mechanics)

Keep floor in host area free of spills, food, trash or other obstacles

Polish and clean all entry door windows throughout the shift

Maintain HOB safety and sanitation standards

Assist other employees and departments as needed (teamwork)

Adherence to standard operating procedures

Required to occasionally work Special Events that are scheduled throughout the venue

Qualification

Restaurant operationsGuest relationsOpen Table softwarePoint of Sales (POS)Customer service experienceVerbal skillsInterpersonal skillsOrganizational skillsTeamwork

Required

High School Diploma

Working knowledge of restaurant operations, seating procedures, guest relations, problem solving

Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

Ability to diffuse possibly volatile situations with tact and diplomacy

Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations

Ability to adhere to the HOB uniform and appearance policy

Efficient in basic computer skills

Flexible availability- Position may require days, nights, weekends and holidays

Preferred

High skill level of Open Table and/or other reservation software

Point of Sales (POS) knowledge, preferable MICROS

Previous Customer Service/ Host experience

Skilled in interpersonal communication and teamwork

Company

Live Nation Entertainment

Glassdoor4.0

Live Nation Entertainment is a producer, promoter, and seller of live concert tickets for artists and fans. It is a sub-organization of Priority Records.

Founded in 1996