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Elements Massage® · 4 months ago

Front Desk Sales and Customer Service

Mesa, AZ

Full-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

Elements Massage® is seeking positive and energetic individuals to join their team focused on providing outstanding customer experiences. The role involves membership sales, building relationships with clients, and ensuring a welcoming environment in the studio.

Health CareTherapeutics

Responsibilities

Matching clients with the perfect therapist to meet their needs

Selling Memberships to the Wellness Program (Maintaining certain sales quotas)

Selling Packages

Selling Gift Cards

Upgrading - longer sessions, aromatherapy or hot stone

Answering phones professionally and converting phone calls into appointments

Accurate scheduling and completing the retail sales process

Addressing emergency scheduling issues quickly and professionally

Addressing client requests and disputes professionally and efficiently

Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked

Maintain leadership in the studio while management is not there

Qualification

Customer Facing SalesCustomer Service ExperienceComputer ProficiencyWeb-based SchedulingConversationalistRemain FlexibleRemain CalmAttention to Detail