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Live Nation Entertainment · 10 hours ago

Restaurant Host - House of Blues Cleveland

Cleveland, OH

Part-time

Onsite

New Grad, Entry Level

Live Nation Entertainment is the world’s leading live entertainment company, and they are seeking a Restaurant Host for the House of Blues in Cleveland. The role involves greeting and welcoming guests, managing reservations, and ensuring a positive dining experience in a fast-paced environment.

ConcertsEvent PromotionEventsMedia and EntertainmentTicketing

No H1B

Responsibilities

Maintain line of sight/atmosphere control by circulating through your work area during shift

Follow House of Blues safety, health, and sanitation standards

Assist other employees as needed

Follow opening, running, closing procedures, checking out with manager on duty

Adhere to all HOB policies and procedures

Ensure responsible alcohol service per local ordinance and HOB alcohol policies

Request proper identification for anyone appearing under 30 years of age

Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager

Required to occasionally work special events scheduled within the venue

Greet and thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner

Utilize the HOB reservation/wait system and control the flow of guests in the restaurant

Obtain guests’ names, number in party, contact information, and arrival times and any needs for children to make reservations

Estimate and quote accurate wait times for tables, and direct guests to appropriate locations to wait

Show guests to tables and guide them to additional areas within the venue

Anticipate and respond to guest needs

Market current and future shows and events by placing all marketing literature on dining tables

Properly answer guest questions regarding the menu, music hall, events, related art, music, history, and artists appearing at the House

Polish and clean all entry doors/windows throughout the shift

Ensure restaurant dining rooms and bathrooms are clean and stocked to par at all times

Qualification

Responsible Alcohol Awareness CertificationWorking knowledge of restaurant operationsPoint of Sales knowledgeReservation softwareVerbal skillsBasic computer skillsAttention to detailPositive attitudeTeamworkOrganizational skillsInterpersonal skills

Required

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa

Attention to detail

Positive attitude

Teamwork; work well with others, in a high-volume and sometimes stressful environment

Keep a clean, well-groomed appearance

Punctual attendance with a flexible schedule including nights and weekends

Tolerance of all cultures, music, and art forms

Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)

Working knowledge of restaurant operations, seating procedures, guest relations, problem solving

Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations

Efficient in basic computer skills

Preferred

High School diploma or equivalent

Experience in a high volume, fast paced work environment

Experience recognizing valid ID's

Point of Sales knowledge, preferable MICROS

Experience with Open Table and/or other reservation software

Previous Customer Service/ Host experience

Benefits

Free concert tickets

Dog-friendly offices

Progressive benefits like student loan reimbursement

Adoption/fertility support

Company

Live Nation Entertainment

Glassdoor4.0

Live Nation Entertainment is a producer, promoter, and seller of live concert tickets for artists and fans. It is a sub-organization of Priority Records.

Founded in 1996