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Citi · 2 weeks ago

Big Data Support Engineer- Assistant Vice President

Irving, TX

Full-time

Onsite

Mid, Senior Level

$96K/yr - $145K/yr

5+ years exp

Citi is a global financial services company that is seeking a Big Data Support Engineer for the Assistant Vice President role. This position involves providing technical and business support for Citi applications, ensuring stability and efficiency, and managing application systems in daily operations.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed

Maintains application systems that have completed the development stage and are running in the daily operations of the firm

Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations

Start of day checks, continuous monitoring, and regional handover

Perform same day risk reconciliations

Develop and maintain technical support documentation

Identifies ways to maximize the potential of the applications used

Assess risk and impact of production issues and escalate to business and technology management in a timely manner

Ensures that storage and archiving procedures are in place and functioning correctly

Formulates and defines scope and objectives for complex application enhancements and problem resolution

Reviews and develops application contingency planning to ensure availability to users

Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements

Participate in application releases, from development, testing and deployment into production

Engages in post implementation analysis to ensure successful system design and functionality

Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact

Ensures essential procedures are followed and helps to define operating standards and processes

Act as a liaison between users/traders, interfacing internal technology groups and vendors

Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements

Acts as advisor or coach to new or lower level analysts

Provides evaluative judgment based on analysis of factual information in complicated and unique situations

Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams

Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information

Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives

Performs other duties and functions as assigned

Has the ability to operate with a limited level of direct supervision

Can exercise independence of judgement and autonomy

Acts as SME to senior stakeholders and /or other team members

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualification

HadoopUNIX/LinuxApplication SupportTechnical Production SupportSQL/ORACLE/SYBASEData AnalyticsProgramming LanguagesAnalytical SkillsProblem Management ToolsScriptingCommunication SkillsInterpersonal Skills

Required

5-8 years experience in an Application Support role

Experience installing, configuring or supporting business applications

Experience with some programming languages and willingness/ability to learn

Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand

Demonstrated analytical skills

Issue tracking and reporting using tools

Knowledge/ experience of problem Management Tools

Good all-round technical skills

Effectively share information with other support team members and with other technology teams

Ability to plan and organize workload

Consistently demonstrates clear and concise written and verbal communication skills

Ability to communicate appropriately to relevant stakeholders

Bachelor's/University degree or equivalent experience

Preferred

Skills: UNIX/Linux

UNIX/Linux/Windows

Advanced Scripting, automation, debugging

OS / Administration Certifications preferred SQL/ORACLE/SYBASE

Advanced Query writing and debugging

Data Analytics and Reporting Abilities

Programming Languages – Desirable SHELL SCRIPTING

Perl scripting

C or C++ familiarization

C#, .Net, Java, HTML5 familiarization Minimum 4-5 years' hands-on experience in above skills

Strong social, positive, can-do attitude to quickly learn and take own initiative to deliver innovative and productive solutions

Ability to communicate well at all levels

Good interpersonal skills

Ability to work under stress and time constraints

Maintains good relationships with colleagues and builds strong professional networks

Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka

Very good knowledge on analyzing the bottlenecks on the cluster - performance tuning, effective resource usage, capacity planning, investigating

Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics

Hands-on experience in supporting applications built on Hadoop

Experience in Technical Production Support roles preferably within a large scale, global financial services organization

Experience as a member of a Production Support group in a high availability / critical environment

Experience in providing communications across business and technology partners at varying levels, across a medium to large scale enterprise

Lead and participate in the incident response lifecycle, including detection, triage, mitigation, resolution, and post-incident analysis. Drive efforts to reduce Mean Time To Recovery (MTTR)

Implement and enhance comprehensive monitoring, logging, and alerting solutions to provide deep insights into system health and performance. Define and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs)

Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information

Ensure compliance with SRE best practices

Timely and effectively escalate complex or unresolved issues to Level 2 SREs, development teams, or other specialized support groups, providing comprehensive handover information

Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function

Implement and enforce robust change management processes to minimize risks associated with system modifications and deployments

Production support experience in specific wealth management application domains is highly desired

Working with various interfacing teams across multiple locations and time-zones

Work closely with development teams, product managers, and other stakeholders to ensure operational requirements are met throughout the application lifecycle. Communicate technical information clearly to diverse audiences

Supporting multiple applications, establishing ITIL standard methodologies, processes, and procedures

Executing effective support and process models

Ability to Analyse and Correct Data

Ensure systems adhere to security best practices, compliance regulations, and internal policies

Participate in on-call rotations including weekend coverages to provide 24/7 support for critical systems, system changes and respond to production incidents

Experience in Incident, Problem Management: Incident tracking & reporting; Problem tracking & reporting until resolution to ensure reduction of production Incidents

Experience in setting up and working with Diagnostics and Analytical tools like HP Diagnostics, ITRS etc. that improves efficiency. Automated Deployment tools like uDeploy etc

Experience in change and Release Management: Ensure timely Review and Sign off on all application related changes, Ensure proper deployment within the timeline and post implementation Application Availability

Leading the COB test of in house applications and Vendor Applications involving multiple data centers, partners, locations and time zones

Experience in dealing with Vendor Application Teams: Co-ordinate with Vendor Support teams on Vendor Application issues & Version upgrades

Ability to drive solutions with effective communication, provide directions to the team during day-to-day production support matters & foresee application risks

Experience in aspects of production monitoring capabilities to catch & dispatch production issues and liaise with business or technology stakeholders for end-to-end support & recovery

Influential skills to attain platform stability in partnership with cross functional teams like, infrastructure, platform support and application development to get solutions implemented

Supervise production team members and evaluate performance, effectiveness, quality of deliverables, TAT, workload, prioritization of work

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

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