Stellantis · 3 months ago
Parts and Service Marketing Intelligence Manager
Auburn Hills, MI
Full-time
Onsite
Mid, Senior Level
5+ years expStellantis is on a mission to become the Lead Provider of Service Solutions for all vehicles and brands. They are seeking a Parts and Service Marketing Intelligence Manager to lead the global marketing intelligence function, delivering actionable customer insights and optimizing budget efficiency while engaging with stakeholders across the organization.
AutomotiveIndustrial ManufacturingRetailTransportation
Responsibilities
Design, manage, and execute global customer surveys (quantitative and qualitative)
Lead global product clinics, subscription studies, and willingness-to-pay research
Translate insights into strategic recommendations to support product, marketing, and service decisions
Oversee the global P&S MI budget, ensuring optimal allocation and ROI
Identify synergies across brands and regions to streamline research investments
Ensure insights are activated through compelling storytelling and integrated into decision-making processes
Collaborate with global functions, brands, and regional teams to align intelligence with business priorities
Ensure proper storage, accessibility, and obsolescence management of insights and deliverables
Serve as the methodological reference for customer research, ensuring consistency, neutrality, and rigor
Maintain and evolve best practices in data collection, analysis, and reporting
Act as a central orchestrator of the MI ecosystem, fostering collaboration across Product, Brand, Data Science, and Strategy teams
Lead initiatives like naming governance, trend foresight, and customer segmentation
Support the development of unified customer knowledge platforms (e.g., data lakes, dashboards)
Promote the use of advanced analytics tools (e.g., MTab, Databricks) to enhance insight generation
Qualification
Required
Bachelor's degree in Marketing, Business, Statistics, or related field
5+ years of experience in marketing intelligence, customer research, or customer insights institutes
Strong analytical and storytelling skills; ability to influence senior stakeholders
Experience managing international research programs and budgets
Proficiency in survey tools, data visualization platforms, and statistical software (Notions on AI-empowered applied to MI activities)
Preferred
MBA
Company
Stellantis
Stellantis is an Franco-Italian-American automotive holding company that manufactures automobiles.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$14.13B2021-07-23Post Ipo Debt· $14.13B
2021-01-18IPO
Leadership Team
Antonio Filosa
Chief Executive Officer
Christine Feuell
Chrysler and Alfa Romeo NA Brand CEO
Recent News
2026-01-20
Morningstar.com
2026-01-19
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