HiveWatch · 4 months ago
GSOC Operator
El Segundo, CA (Onsite)
Full-time
Onsite
Mid Level
$23/hr - $29/hr
3+ years expHiveWatch is a tech-forward organization focused on modernizing the physical security industry. The GSOC Operator is responsible for supporting multiple clients by managing emergency and non-emergency security operations, directing assistance during critical incidents, and ensuring effective communication throughout the organization.
Artificial Intelligence (AI)Enterprise SoftwareInformation TechnologyPhysical SecuritySecurity
Responsibilities
Represent and display the HiveWatch core principles of customer service and professionalism
Utilize multiple software platforms and technologies to answer routine and emergency calls, monitor access control alerts and video feeds, open source threat intelligence, and information from mass-communication tools. Dispatch/notify security officers, maintenance, and liaise with emergency 911 centers
Be able to prioritize and make decisions under stress
Maintain various records of communications and events in a concise manner
Work collaboratively with HiveWatch’s and clients’ leadership teams to prepare for, respond to, and recover from all incidents and crisis events that may impact our customers, including their personnel, property, business operations or brand
Communicate and disseminate information, using established communication vehicles, to key partners using best practices
Take an active role in position-related projects and utilize experience and judgment to contribute to the on-going evaluation and improvement of operations and systems
Maintain composure during critical incidents and emergencies
Comply with all HiveWatch rules and guidelines, to include safety rules and guidelines, and maintain strict confidentiality
Strong written and verbal communications skills across various platforms (email, slack, phone, etc.)
Ability to generate concise reports from verbal or written sources
Qualification
Required
Minimum 3 years experience working with or in a communications or operations center, or other related role
Must be willing to learn unfamiliar technical systems
Must have availability for overnight shift work
Strong customer service/interpersonal skills, especially during times of crisis
Must have a reliable means of communication (i.e., email, cell phone)
Must have a reliable means of transportation (public or private)
Must be willing to sign a confidentiality agreement, and maintain confidentiality at all times
Must be able to pass a background check and drug screen upon the extension of a conditional employment offer
Strong written and verbal communications skills across various platforms (email, slack, phone, etc.)
Ability to generate concise reports from verbal or written sources
Benefits
Health Benefits: Medical, Vision, Dental and Life Insurance
Cutting edge solutions in an emerging field with lots of growth potential
Generous compensation packages
401K
Family friendly & compassionate work culture
Work with good people who CARE about making the world a better place
Company
HiveWatch
HiveWatch offers an AI-powered platform for managing physical security operations across enterprise environments.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$58.16MKey Investors
Crosscut Ventures
2025-09-12Undisclosed· $25M
2023-10-02Series Unknown· $8M
2021-10-26Series A· $20.16M
Leadership Team
Ryan Schonfeld
Co-Founder & CEO
Recent News
2025-12-03
2025-09-17
2025-03-04
Company data provided by crunchbase