Prisma Health ยท 3 months ago
Operator Emergency Communications Center, Ambulance Services (PRN, Variable)
Greenville, SC
Full-time
Onsite
Entry Level
2+ years expPrisma Health is dedicated to transforming healthcare for the benefit of the communities they serve. They are seeking an Operator for their Emergency Communications Center to triage EMS calls, document encounters, and facilitate communication between EMS personnel and clinical staff.
Health CareHospitalMedical
Responsibilities
Answers incoming Emergency Medical Services (EMS) radios and phones and routes calls to appropriate patient care area. Places appropriate priority on calls received. Communicates all patient information to Charge Nurse or Patient Flow Coordinator to facilitate patient placement and staff readiness. Monitors helipad, squad entrance, and trauma bays via cameras to facilitate staff awareness and patient flow
Communicates with customers, including community EMS and system personnel. Acts as liaison between EMS and system. Collaborates with EMS medics and clinical staff in determining trauma level, appropriate code activations, and patient placement
Ensure accurate documentation of communication logs, messages, and incident details
Support internal and external stakeholders by relaying critical information in a timely and professional manner
Records patient data in Carepoint workstation and electronic medical records (EMR). Records radio and phone conversations for performance improvement purposes
Initiates alerts through Red Alert system for code activations. Updates alerts with required information, when needed
Performs other duties as assigned
Qualification
Required
Job related course work beyond high school
Two (2) years of Emergency Medical Services (EMS) field, dispatch, or hospital-based experience
Knowledge of office equipment (fax/copier)
Proficient computer skills (word processing, spreadsheets, database, data entry)
Technical knowledge
Attention to detail
Ability to work effectively in fast-paced and high-stress environments while supporting public safety, healthcare, and organizational operations
Preferred
In lieu of two (2) years of Emergency Medical Services, three (3) years of experience in hospital emergency department or medical services including direct medical care, nursing support, coordination of medical administrative services (insurance, medical records, admissions, etc.) may be considered
Company
Prisma Health
Prisma Health is the largest not-for-profit health organization in South Carolina, serving more than 1.2 million patients annually.
10001+ employees
H1B Sponsorship
Prisma Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
CDA Foundation
2024-07-30Grant
Leadership Team
Mark O'Halla
President & CEO
B
Barrett Ludley
Facility Chief Financial Officer
Recent News
Precedence Research
2025-09-09
UPSTATE BUSINESS JOURNAL
2025-09-03
Company data provided by crunchbase