Rainmaker Hospitality ยท 3 months ago
Front Desk Agent
Dayton, OH
Full-time
Hybrid
New Grad, Entry LevelRainmaker Hospitality is seeking a friendly and professional Front Desk Agent to join their team at the hotel. The Front Desk Agent will manage reservations, check guests in and out, and assist with any needs or requests during their stay, ensuring excellent customer service in a fast-paced environment.
Asset ManagementHospitalityHotel
Responsibilities
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualification
Required
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Preferred
Previous experience as a front desk agent or in a customer service role
Benefits
Employee discounts on hotel rooms
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Company
Rainmaker Hospitality
Rainmaker Hospitality is a hotel management firm that provides management services for hotel owners and asset managers.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Prakash Maggan
CFO
Company data provided by crunchbase