Follett ยท 4 months ago
Team Lead Customer Service (Full-Time)
320 Turner St. NW, Blacksburg, VA24060
Full-time
Onsite
Senior Level, Lead/Staff
$12/hr - $24.33/hrFollett is a company focused on delivering exceptional customer service, and they are seeking a Team Lead Customer Service to support the Store Manager in coordinating team activities. The role involves training team members, addressing customer concerns, and ensuring the store operates smoothly in terms of cash handling and customer service.
EducationLanguage LearningTraining
Responsibilities
Leads the work activities of department team members, PT, and Temporary including:
Ensures shelves and other displays are stocked, restocked, and maintained according to company standards
Ensures markups or markdowns are taken according to company directives
Greets and assists customers with inquiries and purchases utilizing a cash register to process payments and refunds and resolves escalated customer issues
Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience
Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures are followed, including cash, checks, and credit/debit cards
Coordinates the work activities of team members, including conducting training for new employees. Ensures that the team members understand and follow Corporate and store policies and procedures
Receives and verifies orders and completes store reports
May be a key holder and responsible for opening and/or closing the store
Understands and processes website orders, including picking merchandise and shipping orders
Maintains neat and clean store and work areas
May assist other team members with completing the work of the department
Performs other duties as assigned
Qualification
Required
Experience in customer service or retail environment
Ability to lead and coordinate the work activities of team members
Strong communication and interpersonal skills
Ability to handle cash and process transactions accurately
Knowledge of company, client, and store operating policies and programs
Ability to train new employees on policies and procedures
Problem-solving skills to resolve customer issues
Ability to maintain a clean and organized work environment
Company
Follett
For more than 146 years, Follett has been a trusted partner to preK-12 schools, colleges and campus bookstores, taking care of the critical details that make it easier for schools to run, teachers to teach, students to learn and fans to celebrate.
Founded in 1873
10001+ employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase