Apply on Employer Site

Santa Barbara Infrared, Inc. - a Heico company · 4 months ago

Account Manager

7875 NW 64th St, Miami, FL33166

Full-time

Onsite

Mid Level

Santa Barbara Infrared, Inc., a Heico company, is a global leader in the overhaul and repair of aircraft components, currently seeking an Account Manager for their Quality Assurance team. The role involves managing key customer relationships, driving business growth, and ensuring exceptional service delivery in the aerospace industry.

AerospaceElectronicsManufacturing

Responsibilities

Maintaining and expanding relationships with assigned customers by ensuring high levels of customer satisfaction and maximizing account performance

Managing daily communication with clients, handling quotes and contract negotiations, tracking open orders and repair statuses, and collaborating with internal departments such as operations, engineering, and logistics

Serving as the primary point of contact for customer inquiries, resolving issues promptly, and providing updates regarding turnaround times, pricing, and product availability

Monitoring account trends, identifying new sales opportunities, and supporting the development and implementation of customer service strategies that align with HEICO’s commitment to quality and responsiveness

Qualification

Customer relationship managementContract negotiationSales opportunity identificationProblem resolutionCommunication skills

Required

Excellent communication skills

Ability to manage key customer relationships

Experience in driving business growth

Capability to ensure exceptional service delivery

Experience in handling quotes and contract negotiations

Ability to track open orders and repair statuses

Experience collaborating with internal departments such as operations, engineering, and logistics

Ability to resolve customer inquiries and issues promptly

Capability to provide updates regarding turnaround times, pricing, and product availability

Experience monitoring account trends and identifying new sales opportunities

Support the development and implementation of customer service strategies

Company

Santa Barbara Infrared, Inc. - a Heico company

Santa Barbara Infrared designs and manufactures the most technologically advanced infrared and electro-optical test instrumentation available.

Founded in 1986

Santa Barbara, California, USA

51-200 employees

http://sbir.com

Funding

Current Stage

Growth Stage

Total Funding

unknown

1999-09-23Acquired

Leadership Team

Terry Hannon

General Manager

Company data provided by crunchbase