Tower Federal Credit Union · 3 months ago
Branch Specialist Floater I
Laurel, Maryland, United States
Full-time
Onsite
Entry Level
1+ years expTower Federal Credit Union is a member-focused financial institution seeking a Branch Specialist Floater I. The role involves traveling to various branch locations to perform tasks as a Member Service Representative, Teller, and Branch Representative while cross-selling financial products and ensuring compliance with regulatory standards.
Responsibilities
Serves as a primary contact for all potential, new and existing Members and services all share and loan requests. Performs teller duties and maintains teller standards (All)
Interviews, evaluates and underwrites loan applications for all types of consumer and home equity loans. (All)
Cross-sells a full range of financial products and services to Members. Meets and maintains sales goals as determined by V.P. Branch Administration. Initiates telephone and/or direct mail contact to new and existing Members to enhance the relationship, ensure satisfaction, and cross-sell additional products. (All)
Ensures proper identification and eligibility requirements of members by following Credit Union policies and procedures for member Identification and follows established security measures to guarantee the confidentiality of our membership.(All)
Performs administrative and teller duties to support an outstanding level of member service, where timeliness, accuracy and follow-through are critical ensuring compliance with all Tower policies and procedures and Federal and State regulatory statues. Demonstrates proficiency with all required systems and ensures all entries are complete and accurate.(All)
Provides on the job coaching, evaluation and documentation of the achievements of new and existing Tellers and MSR’s. Communicates job readiness of employee to branch supervisors, Manager, Branch Operations, and Training/OD) Supports both new and existing employees on the job, to enhance skill level, ensure optimum performance and/or diagnose performance issues. – (II ,III)
Responsible for timely follow up with new and existing Teller or MSR employees to help ensure successful transfer of skills and knowledge from training to the job. This will require collaboration with the supervisors and seniors evaluating and coaching employees on the job, where applicable, to assess and identify the need for additional training or other learning to meet requirements. – (Branch Specialist II, III)
Provides direct support to Manager, Branch Operations to test system enhancements and provides reporting on findings to ensure effective resolution. ( III)
Under the direction of Manager, Branch Operations assists with updates to trainings materials related to system enhancements and resources and provides coaching regarding procedural changes to front line staff. ( III)
Responds promptly to member inquiries and requests and performs file maintenance for information regarding a full range of products/services to include: savings, checking, certificates, IRAs, loans, etc.(All)
Interviews, evaluates and recommends to Members TFCU products, services and loans to adequately meet the needs and financial goals. Advises Member of relevant account features and/or restrictions and discloses all pertinent account information required by law.(All)
Researches and resolves account problems and discrepancies to include error resolutions, and fraud/ACH affidavits. Makes necessary corrections and resolutions, as appropriate.(All)
In Branches where Safe Deposit service is available, responsible for the opening, closing and file maintenance of all Safe Deposit boxes for the membership in compliance with Credit Union policy and security procedures. Provides Members access to their safe deposit boxes in compliance with Credit Union policy/procedures.(All)
Determines the credit worthiness of applicants, evaluates the sufficiency of collateral, verifies that the required documents have been received and completes and prepares disclosures, Truth and Lending statements, financing statements, addendums, liens and any other loan documents needed for disbursement.(All)
Possesses knowledge and ability to perform and/or assist with balancing and audits of ATM at all branch locations. Adheres to standards and guidelines for controls in place for same. (All)
Possess good verbal and written skills to include the ability to compose, prepare and send correspondence to the membership.( All)
Responsible for the security of negotiable instruments to protect TFCU assets(All)
Will be required to balance the branch, ATMs and ensure all negotiable instruments are secured in the vault
Acts as interim Senior Teller or MSR in absence of same. Will be required to assist other teller or MSR staff with procedural questions and make sound judgements while conducting member transactions. Can assist with balancing of ATM’s and ensure all negotiable instruments are secured in the vault.( Specialist II)
Performs in a Branch leadership role (Manager, Assistant Manager, Teller Supervisor) whenever necessary in order to ensure daily operations are properly executed and member services are uninterrupted; leads and directs Branch team members to meet this objective when designated
Demonstrates ability to act as a peer mentor and resource for: * Branch Specialist I, to include, but not limited to on-going coaching for sales success. Tracks, maintains and reports sales performance to Manager.( Specialist II) * Branch Specialist II, to include on-going coaching for sales success. Tracks, maintains and reports sales performance to Manager.( Specialist III)
Under the direction of Manager, Branch Operations provides direct support to business systems initiatives including software upgrades, procedural changes and implementation of products through testing and training facilitation and assists with development of procedures and processes in support of same. (Specialist III)
Performs related duties when assigned
Qualification
Required
High school diploma or an equivalency certificate
One year of experience providing direct customer/member service preferably in a business office setting
Or, an equivalent combination of education and experience
Demonstrated interpersonal skills to positively represent the Credit Union during member interaction
Ability to effectively operate PC (using a Windows Operating system) and other office equipment
Ability to operate PC in a Microsoft Windows environment
Ability to operate Microsoft Office applications (Word, Excel, PowerPoint) with proficiency
Ability to use computer-based training and e-learning programs/resources using developmental software, relevant Internet and Intranet applications
Ability to enter data, sort and extract, understand the application of and interpret for other information derived from data base systems
Ability to map PC workstations when floating between multiple and varied locations
Ability to operate branch site with no other Senior or Supervisor
Ability to make sound judgments while conducting member transactions
Ability to lead branch team and direct staff members in daily branch operations, train, coach and motivate team
Ability to handle physical security of branch and adhere to all controls in place
Ability to prioritize, organize and handle multiple tasks
Ability to read and comprehend procedure manuals simple instructions, short correspondence and memos
Ability to follow detailed written and oral instructions
Ability to maintain accurate records and files including schedules
Ability to work under stress
Ability to arrive at work routinely and promptly and maintain productivity
Ability to maintain sensitive and confidential information
Ability to work effectively with colleagues and supervisors
Benefits
Exceptionally low medical premiums
$1000 Signing/Retaining bonus as of 1/20/2025
10% float differential for hours worked
Company
Tower Federal Credit Union
Tower Federal Credit Union was founded in 1953
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Stafford
President & CEO
Recent News
Maryland Daily Record
2026-01-03
Tower Federal Credit Union
2025-09-04
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