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Plymouth Rock Assurance · 5 months ago

Customer Service Associate - Training Provided!

695 Atlantic Avenue, Boston, MA02111

Full-time

Onsite

Entry Level

$45K/yr - $45K/yr

1+ years exp

Plymouth Rock Assurance is a leading insurance company that manages over $2 billion in personal and commercial auto and homeowner’s insurance. They are seeking a Customer Service Associate to provide extraordinary service for inquiries related to their Auto Insurance product through various communication channels while developing strong customer relationships.

Auto InsuranceFinancial ServicesInsurance

Responsibilities

Primary responsibility is to provide extraordinary service on all inquiries regarding our auto insurance product. These inquiries can come via phone, email, text and chat

Making sure every customer interaction results in a great customer experience

Develop and maintain strong knowledge of our revolutionary insurance product

Accurately enter and update policy information into the various processing systems

Build enduring relationships with agents, customers and team members

Be willing to learn something new every day and apply it to future customer interactions

Qualification

Customer serviceMicrosoft OfficeCritical thinkingOral communicationWritten communicationMultitaskingAdaptabilitySelf-motivation

Required

Excellent oral and written communications skills

Ability to multitask and adapt to changes quickly

Capability to identify and address customer's needs to ensure an outstanding experience on every interaction

Capacity to work in a fast pace supporting the rapid growth of our customer base

Be a self-motivated individual to meet & exceed goals

Proficient in the use of Microsoft Office

Preferred

Bachelor's or Associate Degree preferred (or working towards a degree)

Minimum of 1 year overall work experience preferred

Benefits

4 weeks accrued paid time off + 9 paid national holidays per year

Free onsite gym at our Boston Location

Tuition Reimbursement

Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)

Robust health and wellness program and fitness reimbursements

Auto and home insurance discounts

Matching gift opportunities

Annual 401(k) Employer Contribution (up to 7.5% of your base salary)

Various Paid Family leave options including Paid Parental Leave

Resources to promote Professional Development (LinkedIn Learning and licensure assistance)

Convenient location directly across from South Station and Pre-Tax Commuter Benefits

Company

Plymouth Rock Assurance

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Founded in 2001

Boston, Massachusetts, USA

1001-5000 employees