Customer Experience Representative jobs in United States
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Long & Foster Companies ยท 3 months ago

Customer Experience Representative

positionFredericksburg, Virginia, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Long & Foster Companies is a leader in the real estate sector, and they are seeking a Customer Experience Representative to join their Customer Experience Team. This role involves providing support to agents, landlords, tenants, and vendors while ensuring excellent customer service and effective communication in addressing inquiries and maintenance requests.

Real Estate

Responsibilities

Collaborate with other departments, such as accounting and field staff, to ensure smooth coordination and resolution of customer inquiries
Handle client inquiries professionally and ensure outstanding customer service is provided
Resolve tenant and landlord problems by identifying the customer's needs, determining the cause, determining and explaining the best solution, expediting the correction or adjustment, and following up to ensure resolution
Understand how to interpret landlord, tenant, and vendor financial statements
Prioritize and monitor all work order requests received and communicate with landlords, tenants, vendors and property management staff
Stay up to date with industry trends and guidelines in the property management sector, and share this knowledge with the HSPM staff to stay ahead of the curve
Develop and maintain excellent relationships with prospective and existing clients
Successfully navigate through extremely sophisticated operational issues
Effectively manage high volume of incoming calls in a call center environment following communications guidelines, policies and property management processes
Contribute to team effort by accomplishing related and individual results
Process incoming property management field office mail, utility bills, HOA and condo association management documents, real estate tax bills, insurance bills, renewals and cancellations

Qualification

Customer supportMicrosoft OfficeConflict resolutionTime managementAppFolioProperty maintenance knowledgeInterpersonal skillsWritten communicationVerbal communication

Required

High school diploma, some college or equivalent experience
Proven customer support call center experience
Ability to effectively resolve conflicts
Proficient computer skills in Microsoft Office, including Outlook, Excel, Word, and PowerPoint
Ability to multi-task and possess time management skills with a focus on deadlines are a must
Excellent interpersonal, customer service, written and verbal communication skills
Maintain regular and punctual attendance

Preferred

Knowledge of AppFolio
Knowledge of contracting, property maintenance, handyman or specific trades terminology

Benefits

Medical
Health Savings Account
Dental
Vision
Life Insurance
Paid Vacation (PTO)
401(k) with employer match
Flexible Spending Account
Employee Assistance Program (EAP)

Company

Long & Foster Companies

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Long & Foster is THE trusted real estate partner that empowers and guides people towards the American dream of homeownership.
dateFounded in 1968
location
Faifax, Virginia, US
people-size10001+ employees
web-link
http://www.longandfoster.com

Funding

Current Stage
Late Stage

Leadership Team

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Jeff Detwiler
Chief Executive Officer and President
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Larry Cech
The Cech Team, Owner and CEO
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Recent News

Livemint.com
Homebuyers in the US Canceled Contracts at Record Rate for July
2025-08-21
Company data provided by crunchbase