Metropolitan Nashville Airport Authority · 4 months ago
Customer Service Landside
Nashville, Tennessee, United States
Full-time
Onsite
Entry Level
2+ years expThe Metropolitan Nashville Airport Authority is responsible for managing BNA, a vital asset for Middle Tennessee's growth. The Customer Service Landside role involves assisting airport guests, enforcing ground transportation policies, and providing information about the airport and local attractions.
Airlines/Aviation
Responsibilities
Counsels ground transportation operators on the proper rules of operation
Monitors and operates computerized transportation access equipment, including daily input and occasional repairs
Patrols area for abnormal activities, including traffic and curbside problems, and reports discrepancies to the proper authority
Performs random inspections of commercial ground transportation vehicles to ensure vehicle meets standards as specified in commercial ground transportation policy
Controls the flow and parking of commercial vehicles on the ground transportation level
Enforces airports commercial ground transportation policy
Performs daily inspections of ground level comfort facilities and curbside area for safety hazards and maintenance issues
Maintains daily event log to document discrepancies
Takes administrative action against a driver/company in the absence of supervisory personnel
Identifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations
Maintains regular and on-time attendance
Follows all safety regulations
Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE)
Performs other duties as assigned
Qualification
Required
H.S. Diploma or equivalent
2 years of customer service experience
Preferred
Valid CLASS D Driver's License
Benefits
Deferred compensation plans
Educational Assistance
Health, Dental, Vision, Life, Disability Insurance
Health Screenings
Paid Holidays
Annual/Bereavement/Military Leave
Company
Metropolitan Nashville Airport Authority
Established in 1970, the Metropolitan Nashville Airport Authority (MNAA) owns and operates Nashville International Airport® and John C. Tune Airport®.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Douglas Kreulen
President and CEO
Marge Basrai CPA, CGMA, C.M.
Executive Vice President and Chief Financial Officer
Company data provided by crunchbase