Bass Pro Shops · 3 weeks ago
Retail Manager - Hardlines
Branson, MO
Full-time
Onsite
Mid, Senior Level
3+ years expBass Pro Shops is a leading retailer in outdoor recreation products, and they are seeking a Retail Manager for their Hardlines department. The role involves supervising the firearms department, ensuring compliance with laws and company policies, and providing exceptional customer service.
E-CommerceHuntingRetail
Responsibilities
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
Executes all sales plans to meet or exceed financial plans as set by the company
Opens and Closes the Store and has responsibility for building keys and alarm codes
Obtains 'Manager on Duty' responsibilities
Leads firearm compliance sales standards in the Firearms department to ensure compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms
Leads firearm safe handling, safety, operations, and customer experience standards including line management and queuing within the firearms department
Maintains merchandising of firearms as set by the Corporate Office
Ensures all firearms operations related tasks are completed in a timely manner and in accordance with all policies, procedures, and regulations
Partners with the Gun Vault Specialist Team to ensure compliance
Staffs the Department with 'service' oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment
Oversees firearms compliance coaching and assists with investigations when necessary
Resolves customer and associate issues
Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems
Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off this analysis, promoting programs including, but not limited to CLUB Membership, customer feedback surveys and In-Store Pick-up
ALL OTHER DUTIES AS ASSIGNED
Qualification
Required
High School Diploma or Equivalent
Minimum of 3-5 years in Retail Management that includes firearms safe handling practices
Skilled in the accurate ID of firearms and ammunition, as well as their classification and mechanical operation
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of other financial, legal, and technical information
Ability to read and analyze certain reports
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Demonstrated use of Team concept of Management
Benefits
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Company
Bass Pro Shops
Your Adventure Starts Here! Find gear for Fishing, Boating, Hunting, Camping, and much more at Bass Pro Shops. It is a sub-organization of Great American Outdoors Group.
10001+ employees
H1B Sponsorship
Bass Pro Shops has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (9)
2023 (15)
2022 (14)
2021 (5)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2015-02-10Series Unknown
Leadership Team
Gary Wissig
Sr. Director, Revenue & Business Intelligence
Recent News
Sports Business Journal
2026-01-11
Duluth News Tribune
2026-01-07
Company data provided by crunchbase