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MidFirst Bank · 3 months ago

Teller Operations Supervisor - Grand & Western

Oklahoma City, Oklahoma, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

MidFirst Bank is a financial institution seeking a Teller Operations Supervisor to lead the Tellers in their banking center. The role involves providing exceptional customer service, managing Teller operations, and ensuring adherence to internal controls and procedures.

BankingVenture Capital

Responsibilities

Coach Tellers to effectively identify opportunities with the customers they service

Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day

Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls

Perform monthly surprise cash audits as well as month-end audit procedures

Greet customers and facilitate a welcoming and customer-focused environment

Build and maintain relationships with customers to help identify financial products and services that meet their needs

Process routine customer transactions as well as assist Tellers with more complex transactions

Respond to customer inquiries and concerns to create positive solutions/outcomes

Qualification

Banking experienceBanking productsLeadership experienceNotary certificationCustomer service skillsComputer skillsTeamworkAttention to detailOrganizational skillsWork ethicCommunication skills

Required

A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience

Demonstrated leadership experience

Experience must include teller servicing and/or operational responsibilities

Proven knowledge of banking products and services as well as standard banking procedures and regulations

Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense

Excellent customer service skills, including oral and written communication

Ability to work effectively as a team member and with customers

Careful attention to detail and strong organizational skills

Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers

Strong work ethic and high integrity

Strong computer skills and proficiency with all Microsoft Office applications