Follett ยท 4 months ago
Team Lead Customer Service (Part-Time)
8401 Center Parkway College Center, Sacramento, CA95823
Full-time, Part-time
Onsite
Mid Level
$12/hr - $24.33/hrFollett is a leading provider of educational products and services, and they are seeking a Team Lead Customer Service to work closely with the Store Manager. This role involves coordinating team activities, training staff, ensuring customer satisfaction, and managing store operations in the absence of the Store Manager.
EducationLanguage LearningTraining
Responsibilities
Leads the work activities of department team members, PT, and Temporary including:
Ensures shelves and other displays are stocked, restocked, and maintained according to company standards
Ensures markups or markdowns are taken according to company directives
Greets and assists customers with inquiries and purchases, utilizing the cash register to process payments and refunds, and resolves escalated customer issues
Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience
Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures, including cash, checks, and credit/debit cards
Coordinates team members' work activities, including training new employees. Ensures team members understand and follow Corporate and store policies and procedures
Receives and verifies orders and completes store reports
May be a key holder responsible for opening and/or closing the store
Understands and processes website orders, including picking merchandise and shipping orders
Maintains neat and clean store and work areas
May assist other team members with completing the work of the department
Performs other duties as assigned
Qualification
Required
Works closely with the Store Manager to coordinate the work activities of team members
Training on company, client, and store operating policies and programs
Day-to-day store cashier operations and cash handling
Acts as leader on duty, responding to customer and team member concerns in the absence of store manager
Opening and closing the store
Ensuring all bookstore property and team members are safe and secure
Leads the work activities of department team members, PT, and Temporary
Ensures shelves and other displays are stocked, restocked, and maintained according to company standards
Ensures markups or markdowns are taken according to company directives
Greets and assists customers with inquiries and purchases
Utilizing the cash register to process payments and refunds
Resolves escalated customer issues
Partners to create and maintain a Hassle Free customer service culture
Focused on solutions-based selling and an exceptional customer experience
Verifies cashier daily balancing of cash drawers for accuracy
Ensures safe cash handling policies and procedures, including cash, checks, and credit/debit cards
Coordinates team members' work activities, including training new employees
Ensures team members understand and follow Corporate and store policies and procedures
Receives and verifies orders and completes store reports
May be a key holder responsible for opening and/or closing the store
Understands and processes website orders, including picking merchandise and shipping orders
Maintains neat and clean store and work areas
May assist other team members with completing the work of the department
Performs other duties as assigned
Company
Follett
For more than 146 years, Follett has been a trusted partner to preK-12 schools, colleges and campus bookstores, taking care of the critical details that make it easier for schools to run, teachers to teach, students to learn and fans to celebrate.
Founded in 1873
10001+ employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase